Danita D. McRae
Hattiesburg,MS
Summary
Versatile and results-driven professional with extensive experience in Human Resources, recruitment, customer service, mortgage collections, and medical office administration. Proven ability to manage diverse tasks, maintain high service standards, and drive process improvements. Adept at leveraging strong communication and interpersonal skills to build relationships and achieve organizational goals. Seeking a dynamic role where my varied expertise can contribute to team success and operational excellence. Forward-thinking Lead Recruiter with experience attracting top applicants for placement in wide-ranging positions. Seasoned professional with deep knowledge of job responsibilities for various positions, applicant sourcing, and vetting procedures. Successful at quickly filling positions by rapidly creating and posting well-worded job opening ads.
Overview
17
17
years of professional experience
Work History
Lead Recruiter/HR Specialist
SaviLinx LLC
Hattiesburg, MS
09.2022 - 09.2024
- Conducted employee relations investigations and resolved conflicts, fostering a positive work environment
- Administered employee benefits programs and coordinated open enrollment processes
- Provided guidance and support to managers on employee performance and development
- Conducted training sessions on HR-related topics, such as diversity and inclusion, workplace harassment, and compliance
- Lead HR projects, such as employee engagement surveys and retention initiatives, to improve organizational culture
- Sourced, screened, and interviewed candidates for various positions across multiple departments
- Collaborated with hiring managers to understand job requirements and develop effective recruitment strategies
- Utilized various recruiting platforms and social media channels to attract top talent
- Coordinated and conducted phone, video, and in-person interviews, ensuring a positive candidate experience
- Managed the offer process, including salary negotiations and onboarding procedures
- Maintained accurate and up-to-date candidate records in the applicant tracking system (ATS)
Customer Service Representative
General Dynamics Information Technology
Hattiesburg, MS
10.2020 - 04.2021
- Provided knowledgeable responses to escalated, high-priority, or supervisor calls courteously and professionally
- Responsible for productivity, quality, and timeliness of work in the completion of program and department tasks and goals
- Documented customer interactions and updated account information in CRM systems
- Maintained up-to-date knowledge of COB, COB-R, and MSP regulations and policies as they apply to inquiries handled by the call center
- Adhered to the Privacy Act and HIPAA laws and regulations as they relate to the confidentiality of information released
Customer Service Representative- Dual Trained
Maximus Federal
Hattiesburg, MS
12.2016 - 10.2020
- Responded to questions from customers, regarding Coordination of Benefits, Medicare Secondary Payer claims, and billing questions
- Performed data entry
- Processed insurance applications and checks for eligibility
- Responded to client concerns and took remedial action as needed
- Trained and mentored new hires, improving overall team performance
- Collected delinquent payments
- Performed work tasks with a focus on quality and attention to detail
- Developed a daily planning system; prioritized important or urgent tasks
Mortgage Collections Specialist- Single Point of Contact
Regions Mortgage
Hattiesburg, MS
10.2011 - 11.2016
- Managed a portfolio of delinquent mortgage accounts, negotiating repayment plans and settlements
- Analyzed financial information to assess borrowers’ ability to repay and recommend appropriate solutions
- Communicated with borrowers via phone, email, and letters to resolve outstanding debts
- Ensured compliance with all federal and state regulations governing collections and mortgage servicing
- Prepared detailed reports on collection activities and account status for management review
Human Resources Coordinator I
Wal-Mart Shared Services
Hattiesburg, MS
10.2007 - 12.2010
- Ensured that the associate’s personnel records were entered and scanned promptly; payroll and compensation actions were completed, and the associate’s pay was systematically corrected
- Processed personnel action paperwork such as New Hire Notifications, Leave of Absence Requests, Transfer Requests, Exit Requests, and online forms such as GAIN actions
- Keyed all hourly evaluations and coaching documentation in PeopleSoft
- Reviewed information for completion and audit for guideline adherence, eligibility requirements, and approvals
- Resolved administrative issues directly for associates, using judgment to discern if/when supervisory management or HR personnel needed to be involved in resolving complex problems or issues
Education
Associate of Applied Science - Business Administration
Antonelli College - Hattiesburg
Hattiesburg, MS06-2010
Bachelor of Science - Human Resources Management
Western Governors University
Salt Lake City, UTSkills
- Talent Acquisition and Recruitment Strategies
- Customer Relationship Management
- Mortgage Collections and Financial Analysis
- Medical Office Administration
- Problem Solving and Conflict Resolution
- Communication and Interpersonal Skills
- Data Entry and Record-Keeping
- Compliance and Regulatory Adherence
- Multitasking and Time Management
- Team Leadership and Coordination
- Employee Relations
- Clearance procedures
Timeline
Lead Recruiter/HR Specialist
SaviLinx LLC
09.2022 - 09.2024
Customer Service Representative
General Dynamics Information Technology
10.2020 - 04.2021
Customer Service Representative- Dual Trained
Maximus Federal
12.2016 - 10.2020
Mortgage Collections Specialist- Single Point of Contact
Regions Mortgage
10.2011 - 11.2016
Human Resources Coordinator I
Wal-Mart Shared Services
10.2007 - 12.2010
Associate of Applied Science - Business Administration
Antonelli College - Hattiesburg
Bachelor of Science - Human Resources Management
Western Governors University
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