Danitra Armstrong
Summary
Customer service professional with experience in call center operations, medical transportation coordination, and client support. Skilled in handling high-volume calls, resolving customer concerns, and maintaining accurate CRM documentation. Known for strong communication, problem-solving abilities, and dedication to delivering excellent customer experiences.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
MTM Transportation
06.2024 - Current
- Handle high-volume inbound calls assisting members with medical transportation scheduling, trip updates, and service inquiries.
- Verify member eligibility, trip details, and appointment information to ensure accurate scheduling.
- Resolved member concerns, trip issues, and service delays, maintaining professionalism and empathy to enhance customer satisfaction.
- Applied active listening and problem-solving skills to deliver efficient solutions and foster positive customer experiences.
- Coordinate with transportation providers to confirm rides, update trip status, and resolve scheduling conflicts.
Customer Service Representative (Remote)
ResultsCX
12.2023 - 04.2024
- Documented, researched, and resolved customer service issues to enhance customer satisfaction.
- Resolved customer complaints quickly and courteously, ensuring positive customer experiences.
- Handled inbound calls with professionalism and efficiency
- Logged call details in CRM database to maintain accurate customer records.
Call Center Representative (Remote)
Kforce
06.2022 - 05.2023
- Maintained an impressive average of 97% CSAT each quarter demonstrating high levels of customer satisfaction.
- Delivered enthusiastic customer service while managing over 30 inbound calls daily to address customer inquiries.
- Supported customers with web portal maintenance, password resets, and troubleshooting, ensuring timely resolution of escalated issues.
Security Officer
Weiser Security Services
10.2021 - 06.2022
- Monitored surveillance equipment, including CCTV cameras, for timely detection of suspicious activity.
- Executed emergency response activities while maintaining order and safety.
- Oversaw premises during business hours and after-hours patrols to ensure comprehensive security.
Cashier
Marshalls LLC
04.2017 - 10.2021
- Resolved customer questions and complaints, enhancing overall shopping experience.
- Promoted customer satisfaction by supporting merchandise selection, returns and exchanges.
- Processed refunds and credits for customers, documenting reasons to maintain accurate transaction records.
- Balanced cash drawer at shift start and end to ensure accurate financial reporting.
Education
Diploma -
Miramar High School
06-2019
Skills
- Customer service
- Call Center Operations
- CRM Software
- Active Listening
- Conflict Resolution
- Communication
- Multitasking
- Time Management
- Computer Skills
Timeline
Customer Service Representative
MTM Transportation
06.2024 - Current
Customer Service Representative (Remote)
ResultsCX
12.2023 - 04.2024
Call Center Representative (Remote)
Kforce
06.2022 - 05.2023
Security Officer
Weiser Security Services
10.2021 - 06.2022
Cashier
Marshalls LLC
04.2017 - 10.2021
Diploma -
Miramar High School