Danitra Edmond
Marietta,GA
Summary
Results-driven direct support professional with a 10-year proven track record of excellence in attending to patient safety and comfort, data entry, providing leadership during emergency conditions and following patient security and safety protocols.
Overview
11
11
years of professional experience
Work History
Health Information Management Specialist
Humana
07.2023 - Current
- Streamlined workflows by introducing efficient document scanning practices, significantly reducing manual labor requirements.
- Contributed to organizational readiness during audits by maintaining accurate, up-to-date documentation of all health information management practices.
- Assisted in the development of policies and procedures to maintain HIPAA compliance within the organization.
- Coordinated cross-department communication regarding updates or changes to health information systems
- Optimized data integrity by implementing strict quality control protocols for Health Information Management processes.
Nurse Technician
Wellstar Cobb Hospital
02.2020 - Current
- Maintain positive flowing work environment
- Pass medication
- Assist in wound dressing changes
- Transport patients
- Collect vitals
- Maintain records of stock and merchandise
Customer Service Representative
Delta Air Lines, Inc
04.2019 - 02.2020
- Managed high-volume of inbound and outbound customer calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Create patient profile and ensure data entry of correct demographic data in timely manner
Direct Support Professional
Changing Lives Today
06.2018 - 04.2019
- Complete daily progress notes based on patients
- Coordinate and maintain individual's schedule
- Maintain records and complete paperwork as required by Provider Agency
- Track and record patients vitals (blood pressure, intake/elimination, etc)
Nurse Technician
University of Michigan Health System
05.2016 - 01.2018
- Assist nursing staff
- Collect and record patient vitals
- Clean and dress wounds
- Assist patients with ADL’s (feeding, grooming, etc)
- Notify head nurse of any changes in the condition of patient
- Assist with patient mobility and restorative care
- Maintain work environment
- Transport patients
- Appointment scheduling (X-ray, MRI, etc)
- Operate multi line phone
Receptionist
Michigan Eastern Michigan University Student Services
05.2013 - 03.2014
- Greeted, assist/direct guests and visitors
- Interpersonal skills
- Answering/Forwarding phone calls
- Take initiative and use problem-solving abilities
- Provide administrative services to the office manager
- Word-processing and clerical support
Education
Bachelors of Science - Public Health, Health Administration
Eastern Michigan University
College of Public Health
Associates Degree - General Science
Stark State College of Technology
Canton, OhioSkills
- Customer Service
- Airline Operations
- Strong verbal and written communication
- Emergency Care
- Microsoft Suite (Word, Excel, Outlook)
- Policy Compliance
- Time Management
- Customer Satisfaction Strategies
- Safety Oriented
- Quality Management
Timeline
Health Information Management Specialist
Humana
07.2023 - Current
Nurse Technician
Wellstar Cobb Hospital
02.2020 - Current
Customer Service Representative
Delta Air Lines, Inc
04.2019 - 02.2020
Direct Support Professional
Changing Lives Today
06.2018 - 04.2019
Nurse Technician
University of Michigan Health System
05.2016 - 01.2018
Receptionist
Michigan Eastern Michigan University Student Services
05.2013 - 03.2014
Associates Degree - General Science
Stark State College of Technology
Bachelors of Science - Public Health, Health Administration
Eastern Michigan University
College of Public Health
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