Dan J Williams
Louisville,Kentucky
Summary
Dedicated manager with expertise in enhancing customer satisfaction and team performance. Proven ability to implement process improvements and analyze operational data to drive efficiency.
Results-driven professional with extensive experience in transportation logistics and customer service. Skilled in decision-making and complex problem-solving, contributing to significant process improvements and fostering strong client relationships.
Analytical leader with a focus on operational efficiency and team engagement. Experienced in optimizing fleet management strategies and enhancing service delivery to boost customer loyalty.
Dynamic manager with proven expertise in customer service, team leadership, and decision-making. Achievements include enhancing service delivery and optimizing logistics processes, driving efficiency and client retention.
Overview
12
12
years of professional experience
Work History
Manager
Unique Transportation Services Corp
101 N 7th Street Suite 655 Louisville Ky 40202
01.2022 - Current
- Oversaw daily operations to enhance service delivery and customer satisfaction.
- Developed and implemented process improvements, increasing efficiency in transportation logistics.
- Managed team performance through regular training sessions and feedback loops.
- Analyzed operational data to identify trends and optimize fleet management strategies.
- Fostered positive relationships with clients, enhancing retention rates and service loyalty.
- Managed and motivated employees to be productive and engaged in work.
Uber Driver
Uber
1455 Market Street, 4th Floor, San Francisco, CA,
01.2017 - Current
- Delivered safe and efficient rides to passengers, adhering to traffic regulations and company policies.
- Provided exceptional customer service, ensuring a positive experience for all riders.
- Navigated routes effectively using GPS technology, optimizing travel time and passenger satisfaction.
- Maintained vehicle cleanliness and functionality through regular inspections and timely maintenance.
Sales Associate
Oxmoor Ford
100 Oxmoor Ln Louisville, KY 40222
03.2014 - 03.2021
- Facilitated customer transactions, ensuring accuracy and efficiency in payment processing.
- Developed product knowledge to effectively address customer inquiries and enhance sales opportunities.
- Trained new associates on sales techniques and company policies to improve team performance.
- Analyzed customer feedback to identify areas for service improvement and enhance client satisfaction.
Education
Bachelor of Science - Social Sciences
Ashford University
8620 Spectrum Center Blvd San Diego, CA 9212306-2013
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
Timeline
Manager
Unique Transportation Services Corp
01.2022 - Current
Uber Driver
Uber
01.2017 - Current
Sales Associate
Oxmoor Ford
03.2014 - 03.2021
Bachelor of Science - Social Sciences
Ashford University