Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danlanae Askew

Forney,TX

Summary

Dynamic Restaurant Manager with extensive experience at Taco Bell, excelling in team management and customer service. Proven track record of enhancing restaurant revenue and reducing staff turnover through effective leadership and employee development. Skilled in financial controls and POS systems, fostering a positive work environment while driving operational excellence.

Overview

14
14
years of professional experience

Work History

Restaurant Manager

Taco Bell
01.2017 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Pos knowledge
  • Performing yearly reviews For potential pay increase.
  • Terminated and discipline staff members
  • Carefully interviewed, selected, trained, and supervised staff.
  • Performing proper and efficient orientation for new hires
  • Completing new hires documents on onboarding
  • Running back ground checks
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Completed safe audits and Loomis reports
  • Completed weekly lighting logs , and pest walk
  • Replenishing store vouchers and funds
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
  • Enhanced team performance by leading weekly training sessions focused on customer service excellence and menu knowledge.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Trained managers for different locations .
  • Conducted weekly team and managers meeting
  • Responsible for the Store maintenance and technology repairs

Assistant Manager

Taco Bell
06.2015 - 01.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Supported the GM with opening and closing the facility
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Conducted performance evaluations and provided constructive feedback to employees.

Shift Leader

Taco Bell
09.2013 - 06.2015
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
  • Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Cashier

Long John Silvers
04.2011 - 06.2012
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.

Education

Medical Assistant

ATI
Dallas Tx
06.2012

GED

Cedar Valley College
Lancaster Tx
05.2009

Skills

    Management Experience

    Highly Dependable

    Marketing experience

    Pos knowledgeable

    Financial controls

    Team management

    Passionate

    Customer service

Timeline

Restaurant Manager

Taco Bell
01.2017 - Current

Assistant Manager

Taco Bell
06.2015 - 01.2017

Shift Leader

Taco Bell
09.2013 - 06.2015

Cashier

Long John Silvers
04.2011 - 06.2012

Medical Assistant

ATI

GED

Cedar Valley College

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Danlanae Askew