Danllely Rivera
Store Manager
Bronx,USA
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
11
11
years of professional experience
Work History
Store Manager
AutoZone
2021.10 - Current
- Manage daily store operations including staffing, scheduling, performance evaluation, and coaching
- Lead a team of associates, fostering a productive and positive work environment
- Oversee cash flow management, reporting, inventory accuracy, and loss prevention strategies
- Implement merchandising standards to increase sales visibility and customer engagement
- Resolve escalated customer issues while promoting WOW! Customer Service
- Enforce safety and emergency procedures to maintain compliance with company and state guidelines
- Increase in average ticket growth as well as EBIT
- Increased sales by 1.1% in first year of store management
Financial Aid Advisor
Hostos Community College
2019.08 - 2021.09
- Provided one-on-one support to students completing FAFSA and TAP applications, ensuring accuracy and compliance
- Educated students and families on federal aid programs, grants, scholarships, loan types, and repayment options
- Conducted eligibility assessments and assisted with verification documentation requirements
- Delivered workshops on budgeting, financial literacy, and understanding award letters
- Collaborated with admissions and bursar staff to streamline financial aid processing and reduce delays
- Maintained confidential records while meeting federal and institutional regulations
Volunteer
United Cerebral Palsy
2015.06 - 2019.06
- Assisted administrative staff with day-to-day operations and material distribution
- Supported community events and holiday programs, including gift delivery and organizing activities
Busser
Cosinita Restaurant
2016.01 - 2016.12
- Supported fast-paced dining operations through table maintenance and sanitation
- Assisted servers with meal service, beverage delivery, and guest needs
- Ensured cleanliness standards and supply readiness throughout service periods
Education
High School - Culinary Arts
Harry S Truman High School
Bronx, NY06.2019
Job Readiness Training Program -
SOBRO
Bronx, NY01.2016
Skills
- Customer service proficiency
- Retail Leadership, Team Development & Coaching
- Loss prevention procedures
- Cash Handling, Loss Prevention, Safety Compliance
- Accurate record keeping
- Efficient multitasking abilities
- Inventory management
- Staff management
- Opening and closing procedures
- Customer service management
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
AutoZone
2021.10 - Current
Financial Aid Advisor
Hostos Community College
2019.08 - 2021.09
Busser
Cosinita Restaurant
2016.01 - 2016.12
Volunteer
United Cerebral Palsy
2015.06 - 2019.06
High School - Culinary Arts
Harry S Truman High School
Job Readiness Training Program -
SOBRO