Danna Acosta
Brownsville
Summary
Operational Supervisor with experience leading high-performing teams and ensuring full compliance with Teleperformance standards. Recognized for strong analytical abilities, accurate documentation, and consistent TOPS completion at 100%. Adept at motivating teams, improving workflows, and supporting leadership in achieving operational and client satisfaction goals. Seeking to bring strong organizational and leadership capabilities to future roles.
Overview
3
3
years of professional experience
Work History
Operations Supervisor
Teleperformance USA
Brownsville
03.2024 - Current
- Led team meetings to discuss operational goals and address performance issues.
- Monitored performance metrics to assess team effectiveness and identify training needs.
- Working in a hybrid Role, supporting both WFH & Onsite teams, maintaining strong knowledge of requirements, workflows, and compliance on both sides.
- Supervised daily operations to ensure adherence to company standards and policies.
- Recognized consistently as a top performer for the timely completion of all TOPS requirements.
Assistant Manager
LFD
Brownsville
04.2023 - 04.2024
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
Education
Business Administration
Texas Southmost College
Brownsville, TX05-2026
Skills
- Team leadership
- Customer service
- Project management
- Performance metrics
- Conflict resolution
- Time management
- Microsoft powerpoint, excel, and Word
- Strong leadership skills
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Operations Supervisor
Teleperformance USA
03.2024 - Current
Assistant Manager
LFD
04.2023 - 04.2024
Business Administration
Texas Southmost College