Productive Operations Supervisor practiced in business and employee management. Bringing many years of experience overseeing day to day activities and production of goods. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Operations Supervisor
Teleperformance USA
Brownsville, Texas
03.2024 - Current
Monitored calls to ensure service excellence while implementing coaching for progress tracking.
Monitored call metrics and provided feedback for performance improvement
Supervised daily operations of call center team to ensure service quality.
Supervised daily operations to ensure adherence to company standards and policies.
Assistant Manager
LFD
Brownsville, Texas
04.2023 - 04.2024
Managed customer service inquiries and complaints in a timely manner.
Supervised daily operations including scheduling shifts, assigning duties.
Monitored employee attendance records, timekeeping, and payroll information.
Managed multi-line phone system and routed calls efficiently.