Summary
Overview
Work History
Education
Skills
Languages
Languages
References
Timeline
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Danna Acosta

Brownsville,TX

Summary

Productive Operations Supervisor practiced in business and employee management. Bringing many years of experience overseeing day to day activities and production of goods. Devoted to giving every customer a positive and memorable experience.

Overview

3
3
years of professional experience

Work History

Operations Supervisor

Teleperformance USA
Brownsville, Texas
03.2024 - Current
  • Monitored calls to ensure service excellence while implementing coaching for progress tracking.
  • Monitored call metrics and provided feedback for performance improvement
  • Supervised daily operations of call center team to ensure service quality.
  • Supervised daily operations to ensure adherence to company standards and policies.

Assistant Manager

LFD
Brownsville, Texas
04.2023 - 04.2024
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed multi-line phone system and routed calls efficiently.

Education

Associate of Arts - Business Administration

Texas Southmost College
Brownsville, TX
05-2026

Skills

  • Team leadership
  • Customer service
  • Call center operations
  • Project management
  • Conflict resolution
  • Microsoft Office Suite

Languages

Spanish

Languages

Spanish
Full Professional

References

References available upon request.

Timeline

Operations Supervisor

Teleperformance USA
03.2024 - Current

Assistant Manager

LFD
04.2023 - 04.2024

Associate of Arts - Business Administration

Texas Southmost College
Danna Acosta