Danna Arbelaez Arciniegas
Bradenton,FL
Summary
Dynamic and empathetic professional with extensive experience in customer service and healthcare settings. Skilled in electronic health records and fostering strong communication with patients and staff. Proven ability to resolve issues effectively, enhancing client satisfaction and loyalty in fast-paced environments. Bilingual in Spanish.
Overview
1
1
Certification
Work History
Facial Specialist
AngieSalazarBodySculpting
- Performed customized facial treatments including deep cleansing, exfoliation, extractions, masks, and massage based on client skin analysis.
- Assessed skin conditions and recommended appropriate skincare routines and products.
- Maintained high standards of hygiene, sanitation, and client care in compliance with state board regulations.
- Educated clients on post-treatment care and advised on skincare product use to improve results.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Biller
Lotus Women's Health
- Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
- Kept all patient information secure and confidential.
- Executed billing tasks and recorded information in company databases.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Medical Assistant
Optical
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Customer Service
Target
- Cross-trained and backed up other customer service managers.
- Displayed excellent customer service when greeting customers and accepting donations.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Improved team efficiency with thorough training on customer service protocols.
Education
Tattoo And Micro-needle -
Psicosalud Belleza
Phlebotomist -
Psicosalud Belleza
Orlando Facial Specialist -
Psicosalud Belleza
OrlandoSkills
- Expert problem solving
- Analytical thinking
- Documentation management
- Strong communication with patients and staff
- Empathy and active listening
- Team collaboration
- Time management
- Multitasking in a fast-paced environment
- Computer knowledge
- Attention to detail
- Electronic Health Records
- Medical
- Bilingual-Spanish
- Keyboarding
- Leadership
- Customer service
Languages
English
Full Professional
Spanish
Native or Bilingual
Certification
PRP : Certified training in PRP therapy for aesthetic and medical applications. Includes blood collection, centrifugation, microneedling techniques, patient safety, and post-treatment care. Focused on facial rejuvenation and hair restoration.
Timeline
Facial Specialist
AngieSalazarBodySculpting
Biller
Lotus Women's Health
Medical Assistant
Optical
Customer Service
Target
Tattoo And Micro-needle -
Psicosalud Belleza
Phlebotomist -
Psicosalud Belleza
Facial Specialist -
Psicosalud Belleza