D'Anna Berry-Creel
Chagrin Falls,OH
Summary
Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Phlebotomist Technician
University Hospitals
Twinsburg, OH
12.2021 - Current
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Centrifuged blood samples as outlined in clinical protocols.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Used personal protective equipment correctly to protect coworkers and patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Drawing approximately 20-50 patients daily.
Caregiver
Arden Courts Memory Care
Chagrin Falls, OH
05.2018 - 12.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned rooms, managed laundry,
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Hostess
Bob Evans Restaurant
Macedonia, OH
10.2017 - 05.2018
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
Customer Service Cashier
Marc's Stores
Solon, OH
08.2014 - 07.2016
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Redeemed coupons to discount purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
No Degree - Nursing
Ursuline College
Cleveland, OHNo Degree - Nursing
Lakeland Community College
Willoughby, OHHigh School Diploma -
Bedford High School
Bedford, OH06.2015
Skills
- Quality Control Guidelines
- HIPAA
- Infection Control
- Data Entry
- Health Education
- Attention to Detail
- Pediatric Phlebotomy
- Stress Management
- Time Management
- Geriatric Phlebotomy
- Organizational Skills
- Customer Service
- Patient Care
Certification
- PT - Phlebotomy Technician
Timeline
Phlebotomist Technician
University Hospitals
12.2021 - Current
Caregiver
Arden Courts Memory Care
05.2018 - 12.2021
Hostess
Bob Evans Restaurant
10.2017 - 05.2018
Customer Service Cashier
Marc's Stores
08.2014 - 07.2016
No Degree - Nursing
Ursuline College
No Degree - Nursing
Lakeland Community College
High School Diploma -
Bedford High School