Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Timeline
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Danna Cervantes

Raleigh,NC

Summary

Motivated professional with a proven track record in building productive relationships, resolving complex issues, and securing customer loyalty. Possesses 7 years of experience in enhancing customer satisfaction and driving company success.

Overview

10
10
years of professional experience

Work History

Assistant Manager

Verizon
11.2022 - Current
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Implement a dynamic day-to-day strategy by setting clear goals, and promotions based on traffic patterns, ensuring an excellent customer experience, and continuously analyzing performance to drive results.

Sales Representative

Verizon
02.2019 - 11.2022
  • Enhanced customer satisfaction by addressing initial concerns and providing exceptional experience.
  • Identifying sales opportunities with top-down selling techniques.

Waitress Bartender

El Tapatio Mexican Restaurant
02.2018 - 01.2019
  • Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction
  • Provided attentive service and proactively assessed guest needs

Customer Service Assistant

Heritage Cleaners
08.2017 - 01.2018
  • Delivered prompt service to prioritize customer needs

Customer Service Representative

BPO Sutherland Call Center AT&T
10.2014 - 11.2016
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Cultivated customer loyalty, promoted repeat customers and improved sales

Education

International Business

Universidad De La Costa
Barranquilla, Colombia

Bachelor of Arts - Graphic Design

Southern New Hampshire University
Hooksett, NH
06.2028

High School Diploma -

Instituto Educativo Nuestra Señora De Las Nieves
Barranquilla, Colombia
12.2012

Skills

  • Customer Experience
  • Sales Strategies
  • Strategic Planning
  • Staff Development
  • Leadership Experience
  • Interpersonal Skills

Hobbies

Playing pickleball offers a range of benefits, including improved cardiovascular health, enhanced balance and coordination, and a low-impact workout that's easy on the joints. It also provides an excellent opportunity for social interaction and boosts mental agility through its strategic gameplay. On the other hand, rock boxing delivers a full-body workout that increases strength and endurance while enhancing coordination and relieving stress. This high-energy exercise combines boxing techniques with rhythmic movement, fostering confidence and making fitness both engaging and enjoyable.

Languages

Spanish
Native or Bilingual

Timeline

Assistant Manager

Verizon
11.2022 - Current

Sales Representative

Verizon
02.2019 - 11.2022

Waitress Bartender

El Tapatio Mexican Restaurant
02.2018 - 01.2019

Customer Service Assistant

Heritage Cleaners
08.2017 - 01.2018

Customer Service Representative

BPO Sutherland Call Center AT&T
10.2014 - 11.2016

International Business

Universidad De La Costa

Bachelor of Arts - Graphic Design

Southern New Hampshire University

High School Diploma -

Instituto Educativo Nuestra Señora De Las Nieves
Danna Cervantes