Yvonne Mitchell-Snoddy
Greenville,SC
Summary
Dynamic Shift Manager at Burger King with proven expertise in team management and customer service excellence. Skilled in employee training and inventory management, I foster positive relationships and drive operational efficiency. Adept at utilizing Microsoft Office for reporting and communication, I consistently enhance customer satisfaction and team performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Citi Trends
Greenville, SC
07.2023 - Current
- Opened and closed retail store, managed employee schedules to ensure adequate staffing, and delivered customer service to enhance shopper experience.
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on store policies, procedures, and customer service standards.
- Coordinated inventory management and restocking processes for optimal product availability.
Shift Manager
Burger King
Piedmont, South Carolina
10.2024 - 12.2024
- Supervised daily operations to ensure efficient restaurant workflow.
- Trained staff on customer service standards and food safety protocols.
- Managed daily cash intake by counting out registers and tabulating profits.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Coached employees on customer interactions to enhance service quality.
- Managed inventory levels and organized stock deliveries to ensure timely service.
- Ensured completion of all opening and closing duties was completed accurately according to established guidelines.
- Monitored store operations to ensure compliance with company policies and procedures.
- Cultivated positive working relationships with staff, customers, and vendors to foster a collaborative environment.
- Communicated with other shift managers to facilitate the continuum of customer service.
Receiving clerk
Restaurant Depot
Mauldin, South Carolina
07.2023 - 07.2024
- Received and inspected incoming shipments for quality and accuracy.
- Managed inventory records using warehouse management system software.
- Organized and stored products in designated warehouse areas.
- Scheduled truck orders and input data into system to ensure accurate confirmation of merchandise and equipment.
CRT (receiving clerk)
Restaurant Depot
Mauldin, SC
07.2022 - 07.2023
- Recorded shipping and receiving transactions to ensure accurate inventory management.
- Administered respiratory therapy treatments to patients in compliance with clinical protocols.
- Monitored patients' vital signs and respiratory status during therapy sessions.
- Educated patients and families on respiratory care techniques and equipment usage.
Appointment Coordinator
Dick Smith Automotive Group
Greenville, SC
04.2022 - 08.2022
- Coordinated client appointments to ensure timely access to services
- Scheduled appointments for service and maintenance with customers.
- Coordinated communication between customers and service technicians.
- Managed customer inquiries regarding services and pricing options.
Store Manager, Customer Service
Advance America
Mauldin, SC
11.2019 - 03.2022
- Oversaw daily operations for payday loans and banking deposits, ensuring compliance and customer satisfaction.
- Assist customers with loans
- Opened and closed store daily, adhering to procedures for security and operational efficiency.
- Scheduling and Managing Employees
- Schedule & advertise for store events. Door to Door
- Established partnerships with local businesses to promote services and enhance community engagement.
Customer Service Specialist
AutoZone
Greenville, SC
12.2018 - 11.2019
- Assisted customers with inquiries and product selections to enhance shopping experience
- Delivered auto parts to customers and retailers, ensuring timely arrival to meet demand
- Unloaded products from delivery trucks and stocked shelves to ensure product availability
Shift Lead and Key Holder
Dollar General
Taylors, SC
08.2017 - 12.2018
- Oversaw daily store operations to enhance overall customer experience.
- Supervised employees to maintain efficient workflow and meet customer needs.
- Addressed customer inquiries and concerns to ensure satisfaction and loyalty.
- Unload and Stock products on shelves.
Education
Medical Billing And Coding -
DeVry University
Illinois City, IL09-2026
High school diploma -
The American Academy
Florida City, FL03-2025
Skills
- Food service management
- Hospitality management
- Restaurant experience
- Food and beverage service
- Customer service
- Customer experience
- Client relations
- Team management
- Supervision
- Safety compliance
- Management
- Retail operations
- Administrative support
- Office management
- Microsoft Office
- Microsoft Word
- Computer literacy
- Computer skills
- Organizational skills
- Staff development
- Talent acquisition
- Team motivation
- Relationship management
- Communication skills
- Effective comms
Certification
Driver's License
Timeline
Shift Manager
Burger King
10.2024 - 12.2024
Receiving clerk
Restaurant Depot
07.2023 - 07.2024
Assistant Manager
Citi Trends
07.2023 - Current
CRT (receiving clerk)
Restaurant Depot
07.2022 - 07.2023
Appointment Coordinator
Dick Smith Automotive Group
04.2022 - 08.2022
Store Manager, Customer Service
Advance America
11.2019 - 03.2022
Customer Service Specialist
AutoZone
12.2018 - 11.2019
Shift Lead and Key Holder
Dollar General
08.2017 - 12.2018
Medical Billing And Coding -
DeVry University
High school diploma -
The American Academy