Harold Ray Hottinger
Anchorage
Summary
Proven leader and efficient communicator, adept in food service management and team coordination, demonstrated at Moe's Deli & Catering. Excelled in fast-paced environments, enhancing customer satisfaction and streamlining operations. Skilled in food preparation and maintenance, with a knack for resolving complaints, ensuring operational excellence. Ambitious team player with drive for achievement and knack for articulating ideas clearly in collaborative environments. Enterprising nature and social skills ensure effective and dynamic contributions to all tasks and projects.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Great Alaska Pizza Company
02.2025 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Assistant Manager
Moe's Deli & Catering
11.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Assistant Manager
Wendys
11.2024 - 11.2024
- I managed a Wendy's food chain restaurant in Anchorage Alaska
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
- Helped oversee the daily operations of the store, managing staff and inventory
- Resolved customer complaints and handled refunds and returns to promote satisfaction
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties
Kitchen Helper/Cook
Beaugards Southern Barbeque
06.2023 - 05.2024
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems
- Communicated effectively with customers, supervisors, and team members
- Performed opening and closing duties, including store cleaning and restocking
Welder/Fabricator
Tinchers Welding
09.2022 - 06.2023
- Welded components in flat, vertical, and overhead positions
- Utilized a variety of welding processes such as MIG, TIG, and stick welding
- Operated welding equipment in a safe and efficient manner to ensure quality welds
- Operated angle grinders to prepare parts for welding
- Fabricated components from materials such as sheet metal, pipe sections, and structural forms with precision accuracy
- Repaired broken or cracked parts by cutting out the damaged area and rewelding it according to specifications
Shop Hand Electromechanical & Fiberglass
RPS Composites
03.2021 - 09.2022
- I started out in the Electro-Mechanical department tearing down sand blasting and painting and build up of collector heads on hydro generators
- I was then promoted to the fiberglass department, sanding and prepping boxes and bus covers for fiberglass repairs
- Operated a variety of hand tools and power equipment to assemble, disassemble, fabricate, repair and maintain products and equipment
- Conducted regular maintenance checks on production equipment to identify potential issues before they arise
Heavy Maintenance Technician
Airborne Maintenance & Engineering Services
07.2021 - 01.2022
- I performed duties of repair upon airplanes to include mechanical and structural issues as well as fabrication, priming and painting of said repairs
- Worked as a team player on a crew of 12
- Utilized hand tools, power tools and precision measuring instruments during repair work
Manager
Pizza Hut
04.2016 - 11.2017
- I was responsible for the day to day operations during my shift of 4 other employees
- Provided customer service, team management, product deliveries, inventory, cash register, shift coverage, compliance, complaints and maintenance while ensuring safety and sanitation guidelines
- Mentored and trained new employees on company policies and procedures
Education
High school diploma -
Wilmington High School
Wilmington, OH05.2014
Skills
- Team Management
- Equipment Maintenance
- Forklift Operation
- Culinary Preparation
- Food Service Oversight
- Customer Service in Food Industry
- Metal Fabrication
- Food Service Management
Certification
- Food Handler Certification, 11/01/24
- Forklift Certified, 08/01/22 - 08/01/24
Personal Information
- Authorized To Work: US for any employer
- Date of Birth: 11/02/95
- Preference of PRUDHOE BAY
Timeline
Assistant Manager
Great Alaska Pizza Company
02.2025 - Current
Assistant Manager
Moe's Deli & Catering
11.2024 - Current
Assistant Manager
Wendys
11.2024 - 11.2024
Kitchen Helper/Cook
Beaugards Southern Barbeque
06.2023 - 05.2024
Welder/Fabricator
Tinchers Welding
09.2022 - 06.2023
Heavy Maintenance Technician
Airborne Maintenance & Engineering Services
07.2021 - 01.2022
Shop Hand Electromechanical & Fiberglass
RPS Composites
03.2021 - 09.2022
Manager
Pizza Hut
04.2016 - 11.2017
High school diploma -
Wilmington High School
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