Kaylie Williamson
Jacksonville,FL
Summary
Dedicated professional with strong skills in customer service and team collaboration. Proven ability to train staff and resolve conflicts effectively, ensuring high customer satisfaction and compliance with food safety standards.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Assistant Manager
Talkin Tacos
Jacksonville, FL
04.2026 - 09.2026
- Trained staff on customer service standards and food safety procedures.
- Handled customer service inquiries and complaints, enhancing overall satisfaction.
- Addressed customer questions and resolved concerns to improve satisfaction.
- Checked food preparation steps to maintain quality standards.
- Assisted in daily food service operations, ensuring smooth management activities.
- Collaborated with team members to create a positive work environment.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Facilitated conflict resolution among team members, promoting a collaborative work environment.
- Maintained up-to-date knowledge of company products and services.
Baker
UF Health North
Jacksonville, Florida
06.2025 - 10.2025
- Prepared a variety of baked goods for patient meals and cafeteria services.
- Managed baking times to ensure fresh products for daily service needs.
- Followed recipes to ensure consistent quality and flavor of baked items.
- Operated ovens and other equipment to bake products according to established recipes.
- Adhered to safety and sanitation guidelines in the food preparation process.
- Followed food safety guidelines while preparing all food items.
- Maintained cleanliness and organization of the baking area and equipment.
- Collaborated with kitchen staff to coordinate meal service schedules efficiently.
Shift Leader
Tropical Smoothie
Jacksonville, Florida
05.2024 - 06.2025
- Supervised daily operations and ensured smooth workflow during peak hours.
- Trained new team members on customer service and product knowledge.
- Managed daily workflow and scheduled staff for adequate coverage.
- Organized work environment by effectively delegating tasks to staff, improving overall team efficiency.
- Managed inventory levels and restocked supplies to ensure product availability and minimize disruptions.
- Handled cash register functions and processed transactions accurately and efficiently.
- Resolved customer complaints promptly and professionally to enhance customer satisfaction and loyalty.
- Reviewed orders for accuracy and completeness before delivery for quality.
Education
Associate of Arts - Graphic And Digital Design
FSCJ
Jacksonville, FL09-2026
Skills
- Food service management
- Food safety compliance
- Menu design
- Visual merchandising
- Customer service
- Staff training
- Staff development
- Project management
- Time management
- Money handling
- Team collaboration
- Product and service sales
Certification
- Serv Safe Food Protection Manager, 2023
Timeline
Assistant Manager
Talkin Tacos
04.2026 - 09.2026
Baker
UF Health North
06.2025 - 10.2025
Shift Leader
Tropical Smoothie
05.2024 - 06.2025
Associate of Arts - Graphic And Digital Design
FSCJ