Overview
Work History
Education
Assessments
Timeline
Generic

D'Anna Elizondo

Laredo,TX

Overview

6
6
years of professional experience

Work History

Call Center Agent

Concentrix
Laredo, Texas
09.2021 - 09.2022
  • Utilize specialized software to efficiently book flights and manage reservations.
  • Address client inquiries and concerns, ensuring timely resolution and satisfaction.
  • Promote additional services to drive sales and exceed revenue targets.
  • Build strong rapport with card members, enhancing loyalty and retention.
  • Process financial transactions, including payments and refunds, with accuracy.
  • Conduct detailed data entry to maintain organized and up-to-date client records.

Geek Squad Agent

Best Buy
Laredo, TX
11.2020 - 01.2021
  • Run functionality checks on returned electronics
  • Put items back where they belong
  • Arrange files
  • Preform precalls

Cashier

Chick-fil-A Inc
Laredo, TX
01.2017 - 07.2017
  • Maintained the cleanliness of the store
  • Welcomed and greeted customers daily
  • Handled cash, credit, and debit cards, providing correct change to the customer
  • Bagged customers food
  • Responded to all customers questions and or concerns

Education

High School Diploma -

John B Alexander High School
Laredo, TX
01.2018

Assessments

  • Work Style: Conscientiousness, 05/01/20, Highly Proficient
  • Customer Focus & Orientation, 05/01/20, Proficient

Timeline

Call Center Agent

Concentrix
09.2021 - 09.2022

Geek Squad Agent

Best Buy
11.2020 - 01.2021

Cashier

Chick-fil-A Inc
01.2017 - 07.2017

High School Diploma -

John B Alexander High School
D'Anna Elizondo