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Seeking an entry level position in the field of Information Technology(IT) with a focus on hardware and network troubleshooting and IT equipment maintenance and monitoring.

Dedicated Customer Service & Call Center Agent with over 3 years of experience in telecom and medical industries. Skilled in handling high call volumes (Arabic & English), providing accurate medical information, and delivering exceptional patient support. Recognized for consistently receiving positive client feedback and weekly high satisfaction ratings. Experienced in medical reception, translation between Arabic and English for patients and doctors, and administrative coordination. Seeking to leverage strong healthcare and customer service background to contribute to a leading medical or corporate organization.

Polite and professional Customer Support Specialist successful in applying strong communication and problem resolution skills to each visitor. Combines strategic thinking with hands-on experience to deliver impactful solutions, provide compassionate support and effective communication in high-stress situations.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Driven by a results-focused approach, I excelled as a Call Center Agent at Next Call, where I consistently surpassed performance targets through exceptional problem-solving and interpersonal skills. Leveraging a blend of analytical thinking and customer communication, I enhanced customer satisfaction and operational efficiency, demonstrating professionalism under pressure.
Using my hardworking skills and perseverance, to overcome a challenge is personally satisfying. Successfully completing a task accurately and on me certainly gives me a sense of accomplishment and certainly makes me do good work. I am determined to serve work of excellence and grow within positive changes.

Maintained organized, current and efficient office records by consistently addressing issues and keeping files properly stored. Effectively reduced inefficiencies and storage needs by archiving aging files and eliminating redundancies. Systematic and knowledgeable with strong attention to detail and strong work ethic. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Rebecca Galvan

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Certificate - Electronic Health Record Specialist

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Call Center Agent

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Office Manager

Certificate - Electronic Health Record Specialist

GED -

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