Jessica Gillon
NEW ALBANY
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Assistant Director
K9 Transport & Logistics LLC
01.2021 - Current
- Managing 10 employees and 40+ drivers
- Established best practices in customer service, leading to improved satisfaction rates among clients.
- Evaluated employee performance regularly through appraisals, providing constructive feedback for professional growth.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Training all employees on the system software
Sales Associate
Walmart
04.2017 - 03.2021
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Developed strong product knowledge to address customer inquiries accurately and efficiently.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Handled cash transactions accurately, ensuring proper change was given and maintaining balanced registers at the end of each shift.
Cashier
Zaxby’s
01.2016 - 10.2018
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by providing fast and accurate order processing at the drive-thru window.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Crosstrained in front counter operations to provide additional support as needed during busy periods or staff shortages.
Education
No Degree - Nursing
Itawamba Community College
Fulton, MS05.2025
High School Diploma -
New Albany High School
New Albany, MS05.2016
Skills
- Operations Management
- Strategic Planning
- Financial Management
- Staff Coordination
- Problem solving
- Training and development
- Goal setting
- Customer service
- Decision making
- Organizational skills
- Time management
- Policy implementation
- Task delegation
Timeline
Assistant Director
K9 Transport & Logistics LLC
01.2021 - Current
Sales Associate
Walmart
04.2017 - 03.2021
Cashier
Zaxby’s
01.2016 - 10.2018
No Degree - Nursing
Itawamba Community College
High School Diploma -
New Albany High School