Danna Magdaleno
Wellington,FL
Summary
Dynamic BDC Service Representative at Napleton’s Palm Beach Acura with a proven track record in enhancing lead conversion and fostering client loyalty. Skilled in CRM software and adept at multitasking, I excel in building relationships and driving service bookings through strategic follow-ups and exceptional customer service.
Overview
2
2
years of professional experience
Work History
BDC Service Representative
Napleton’s Palm Beach Acura
02.2025 - 05.2025
- Improved lead conversion rates by conducting thorough follow-ups and providing detailed information on available services.
- Increased repeat business by building strong relationships with clients through exceptional customer service.
- Developed strategies for outbound call campaigns, resulting in increased bookings for service appointments.
- Assisted in creating promotional materials, driving awareness and interest in dealership services.
Sales Person
Palm Beach Mitsubishi
07.2024 - 09.2024
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Customer Service
Wawa
03.2024 - 07.2024
- Maintained punctual delivery times for consistent customer service experience.
- Streamlined customer service by promptly addressing borrower inquiries and concerns.
- Provided customers with reliable, enthusiastic and personalized customer service.
- Strengthened client relationships through consistent communication and excellent customer service.
Shift Manager
Checkers
04.2023 - 10.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
Wellington High School
2101 Greenview Shores Blvd Wellington, FL 33414 U06.2021
Skills
- Strong multitasking
- Goal-oriented mindset
- Call center experience
- Appointment scheduling
- CRM software expertise
- Follow-up procedures
- Teamwork and collaboration
- Customer service
- Attention to detail
- Organizational skills
- Adaptability and flexibility
Languages
Spanish
Native or Bilingual
Timeline
BDC Service Representative
Napleton’s Palm Beach Acura
02.2025 - 05.2025
Sales Person
Palm Beach Mitsubishi
07.2024 - 09.2024
Customer Service
Wawa
03.2024 - 07.2024
Shift Manager
Checkers
04.2023 - 10.2023
Wellington High School
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