Danna Mathews
Rice,TX
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by roles at DFPS, Tarrant County and Nieman Marcus. Excelled in customer relations and process improvement, significantly reducing costs and improving service quality. Skilled in documentation management and advanced communication, adept at fostering client relationships and driving operational excellence.
Overview
28
28
years of professional experience
Work History
APS In Home Specialist IV
DFPS
Waxahachie, TX
08.2016 - Current
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Built and managed relationships with key clients and partners to drive growth.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
Customer Service Cashier
Nieman Marcus
Rice, TX
01.2014 - 06.2016
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
County Clerk
Tarrant County
Fort Worth, TX
08.1996 - 02.2014
- Maintained compliance with federal, state, and local regulations through diligent oversight of processes involving sensitive information handling or financial transactions.
- Developed strong relationships with community members by participating in local events and promoting government transparency.
- Maintained open lines of communication with elected officials regarding county-related matters that directly impacted their constituents.
- Reviewed legislation changes affecting County Clerk responsibilities periodically to ensure adherence to all relevant guidelines.
Education
Bachelor of Arts - Social And Criminal Justice
Ashford University
San Diego, CA03.2016
High School Diploma -
Castleberry High School
Fort Worth, TX06.1982
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Advanced Communication
- Data Analysis
- Process Improvement
- Quantitative skills
Timeline
APS In Home Specialist IV
DFPS
08.2016 - Current
Customer Service Cashier
Nieman Marcus
01.2014 - 06.2016
County Clerk
Tarrant County
08.1996 - 02.2014
Bachelor of Arts - Social And Criminal Justice
Ashford University
High School Diploma -
Castleberry High School