Danna Rivera
Miami ,FL
Summary
Dynamic Pool Attendant at Ritz Carlton, recognized for enhancing guest satisfaction through exceptional service and effective problem-solving. Leveraged strong communication skills and CPR training to ensure safety and compliance, while maintaining pristine pool facilities. Adapted swiftly to guest needs, fostering a welcoming environment that elevated the overall resort experience.
Overview
2
2
years of professional experience
Work History
Pool Attendant
Ritz Carlton
Key Biscayne, FL
06.2024 - Current
- Monitored pool area to ensure guest safety and compliance with health regulations.
- Provided exceptional customer service by assisting guests with inquiries and poolside needs.
- Maintained cleanliness and organization of pool facilities, including lounge areas and equipment.
- Conducted regular inspections of pool water quality, ensuring optimal conditions for guests.
- Developed comprehensive knowledge of resort amenities to enhance guest engagement and satisfaction.
- Moved umbrellas and lounge chairs at request of guests.
- Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
Education
Law
Miami Dade College
Miami, FLHigh School Diploma -
Miami Senior High School
Miami, FL05.2026
Skills
- Guest service
- Adaptability in situations
- Decision-making
- Emergency response readiness
- Stress management strategies
- Interpersonal relationship building
- Problem-solving capacity
- CPR training
- Pool safety
- Strong communication skills
- Basic first aid
Languages
Spanish
Native or Bilingual
Timeline
Pool Attendant
Ritz Carlton
06.2024 - Current
Law
Miami Dade College
High School Diploma -
Miami Senior High School