Danna Valentin
Anderson,IN
Summary
Dynamic manager with a proven track record at Gmet Communications Cricket Wireless, enhancing customer satisfaction and driving sales revenue through strategic planning and effective team leadership. Skilled in conflict resolution and multitasking, I foster a productive environment that empowers employees to excel and achieve challenging sales targets.
Overview
5
5
years of professional experience
Work History
Manager
Gmet Communications Cricket Wireless
Shelbyville, IN
01.2024 - 01.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Increased sales revenue by implementing strategic sales plans and monitoring market trends.
- Enhanced sales performance by developing targeted marketing campaigns and sales strategies.
- Guided sales team in setting realistic yet challenging sales targets.
- Planned forecasts and sales objectives using sales assumptions based on prior sales, local economic outlooks and industry factors.
Customer Service
RDI Marketing
Connersville, IN
01.2022 - 08.2022
- Provided exceptional customer service, addressing inquiries promptly and professionally.
- Provided exceptional customer service, resolving issues promptly and ensuring satisfaction.
- Maintained high-quality customer service by adhering to call center policies and procedures.
- Streamlined call center operations by implementing effective communication strategies.
- Collaborated with IT department to troubleshoot technical issues, ensuring minimal downtime for call center operations.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
Activities Assistant
Especially Kidz
Shelbyville, IN
08.2021 - 01.2022
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Provided emotional support and companionship to improve quality of life for residents.
Activities Assistant
Waldron Health And Rehab
Waldron, IN
01.2021 - 08.2021
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Provided emotional support and companionship to improve quality of life for residents.
Cashier
Speedway Gas Station
Shelbyville, IN
10.2020 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Server
Applebees
Shelbyville, IN
08.2019 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Certificate Of Technical Studies - Medical Assistance
International Business College
IN05.2014
High School Diploma -
North Decatur High School
Greensburg, IN05.2013
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Task delegation
- Shift scheduling
- Sales techniques
- Conflict resolution
- Schedule preparation
- Performance evaluations
- Friendly, positive attitude
- Teamwork and collaboration
- Dependable and responsible
- Multitasking
- Critical thinking
Timeline
Manager
Gmet Communications Cricket Wireless
01.2024 - 01.2025
Customer Service
RDI Marketing
01.2022 - 08.2022
Activities Assistant
Especially Kidz
08.2021 - 01.2022
Activities Assistant
Waldron Health And Rehab
01.2021 - 08.2021
Cashier
Speedway Gas Station
10.2020 - 08.2021
Server
Applebees
08.2019 - 03.2020
Certificate Of Technical Studies - Medical Assistance
International Business College
High School Diploma -
North Decatur High School