Danna Velazquez
Albuquerque,NM
Summary
Resourceful professional with expertise in administrative support, customer service, and program coordination. Fluent in Spanish, with strong organizational and communication skills. Experienced in managing schedules and collaborating with diverse teams to enhance operational efficiency and deliver quality service.
Overview
2
2
Languages
1
1
Certification
6
6
years of professional experience
Work History
Patient Care Coordinator
UNM Hospital
Albuquerque, NM
03.2025 - Current
- -Verify insurance coverage and obtain necessary pre-authorizations.
- -Addressed patient billing inquiries and facilitated payment processing to enhance patient satisfaction.
- -Maintain accurate and up-to-date patient records in the electronic health record (EHR) system.
- -Serve as a liaison between patients and healthcare providers.
- -Sorted and categorized physical and digital files for easy access.
- -Acted as liaison between patients and healthcare providers to streamline communication and resolve issues.
- -Prepare and send medical documents upon request, ensuring HIPAA compliance.
- -Coordinated timely communication among patients, providers, and departments to support patient care continuity.
Outpatient Clerk
UNM Hospital
Albuquerque, NM
09.2022 - 03.2025
- -Coordinate and manage patient appointments, considering location, insurance, and medical needs.
- -Coordinated patient appointments, optimizing location, insurance, and medical needs for better access to care.
- -Collaborate with healthcare professionals to optimize scheduling and patient care workflows.
- -Performed administrative tasks, ensuring accurate data entry and timely follow-ups with medical offices to enhance patient continuity.
- - Resolved patient inquiries and concerns, delivering customer service that contributed to overall patient satisfaction.
Program Coordinator
Gross Motors, Loma Linda Community Center
Albuquerque, NM
05.2020 - 12.2023
- - Developed and implemented engaging activities tailored to participants' needs.
- - Communicated with parents and staff to develop individualized program plans.
- - Resolved behavioral conflicts using de-escalation techniques and positive reinforcement, fostering a supportive environment.
- - Collaborated with parents and staff to create individualized program plans, enhancing participant engagement.
- - Oversaw incident reporting and maintained compliance with program guidelines, ensuring safety and accountability.
Educational Assistant
Sandia Base Elementary
Albuquerque, NM
08.2021 - 09.2022
- - Supported teachers by grading assignments, organizing classroom environments, and supervising students to enhance learning experiences.
- - Assisted teachers with grading, classroom organization, and student supervision.
- - Prepared and maintained instructional materials for classroom activities.
- - Substituted for teachers as needed, maintaining learning continuity.
- - Developed and organized instructional materials for classroom activities to facilitate effective teaching.
Education
Associate of Applied Science - Integrated Studies
Central New Mexico Community College
05-2024
Associate of Arts - Business
Central New Mexico Community College
Albuquerque, NM08-2026
Skills
- Problem-solving techniques
- Appointment scheduling
- File management
- Follow-up coordination
- Organizational skills
- Insurance verification
- Follow-up management
- Critical thinking skills
- Multitasking and organization
- Multitasking
Certification
CPR Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Care Coordinator
UNM Hospital
03.2025 - Current
Outpatient Clerk
UNM Hospital
09.2022 - 03.2025
Educational Assistant
Sandia Base Elementary
08.2021 - 09.2022
Program Coordinator
Gross Motors, Loma Linda Community Center
05.2020 - 12.2023
Associate of Applied Science - Integrated Studies
Central New Mexico Community College
Associate of Arts - Business
Central New Mexico Community College