Kayla Graham

Coordinated front-desk operations by answering phones, verifying insurance eligibility and claim status, checking patients in and out, processing payments, scheduling appointments, and sending correspondence to referring offices.

Scheduled pediatric appointments, balancing treatment needs with family availability.

Verified dental insurance benefits and updated patient records for accurate billing.

Coordinated treatment plans with clinical staff and communicated next steps to parents.

• Coordinated patient scheduling, ensuring efficient appointment flow across consultations, surgeries, and follow-up visits.
• Verified insurance details and collected required documentation for accurate patient records and billing support.
• Communicated treatment instructions clearly, supporting patients through pre-operative and post-operative care processes.
• Collaborated with surgeons and front desk staff to improve workflow and patient communication.