DANNA GABRIELA GONZALEZ RODRIGUEZ
Bogotá,Colombia
Summary
Responsible, friendly, honest, collaborative person, with the skills and qualities required to perform in positions of customer service, analysis information, organization, and process administration. Able to take on work challenges efficiently and effectively to acquire new knowledge in the labor field as in different functional areas. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Transaction Coordinator
Lake Michigan Realty Management
10.2023 - 03.2024
- Managed sensitive client information securely to maintain confidentiality and uphold company privacy policies strictly.
- Streamlined transaction processes by implementing efficient organizational strategies and time management techniques.
- Ensured smooth transaction coordination by managing timelines, deadlines, and documentation requirements.
- Expedited closing times through proactive communication with agents, clients, and third-party vendors.
- Acted as a reliable point of contact for all parties involved in the transaction, ensuring clear communication and timely resolution of any issues that arose.
- Enhanced client satisfaction by providing exceptional customer service throughout the entire transaction process.
Server - Barternder
Morey's Piers And Beachfront Waterparks
05.2023 - 10.2023
- Served food and beverages promptly with focused attention to customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Cashier and supervisor
Amusement Park, Six flags
05.2022 - 09.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Welcomed customers and helped determine their needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Occupational Therapist
Positiva Compañía de Seguros
02.2022 - 05.2022
- Promote active pauses for employees, training on safety and health at work, administrative processes as occupational therapist (evaluation, rehabilitation, reincorporation processes for whom suffered any disability in the company).
Administration processes for health services
Mayor hospital Méderi
08.2021 - 11.2021
- Administration processes for health services including incident, adverse event, or any other aspect of health safety.
Attention to early childhood
Colegio Santa María
08.2020 - 11.2020
- Creation of strategies and programs from occupational therapy to promote learning in children and their school performance.
Attention to psychiatric patients
Clínica Nuestra Señora de La Paz
02.2020 - 05.2020
- In hospitalization, inpatients or chronic, unimputable, in group or individual therapies.
Server
Inversiones Rogal S.A.S
11.2019 - 01.2020
- Serving food at the table, taking orders, taking reservations, customer service
Attention to patients
Mayor Hospital Méderi
08.2019 - 11.2019
- In hospitalization, external consultation, emergencies, and ICU.
Ensuring well-being of elderly
Secretary of Social Integration
02.2019 - 05.2019
- In protection centers, carrying out activities that promote functional independence and maintaining cognitive abilities.
Cashier, Bartender and server
Amusement Park, Cedar Point
05.2018 - 08.2018
- At Friday's (TGIF) restaurant
Inventory Clerk
RGIS
05.2016 - 10.2016
- Carry out inventories for national and international companies such as Homecenter, Berska, Sport Life.
Operator Assistant
Cinema Colombia
11.2016 - 01.216
- Collect the movie tickets, place the client into the salon, serve in the confectionery.
Education
Doctor of Occupational Therapy - Health And Physical Education
Universidad Del Rosario
Bogota, Colombia02.2023
Skills
- Transaction monitoring
- Document coordination
- Planning and coordination
- Work Planning
- Customer relationship development
- Cash handling expertise
- Memory retention
Formal Studies
- Universidad del Rosario, Bogotá - Colombia, Occupational Therapy, Completed, graduation processes
- Colegio de la Salle, Academic Bachelor, Completed
Non Formal Studies
ELS Language Center, United States, Advanced English, 02/2015, 10/2015
Family References
- Diana Rodríguez, Mother +57 3005671051
- Giovanni Gonzalez, Father +57 3005670480
References
- Alexandra Castiblanco, Friend, +57 - 3214944580
- Sofía Delgadillo, Friend, +57 3028616822
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Transaction Coordinator
Lake Michigan Realty Management
10.2023 - 03.2024
Server - Barternder
Morey's Piers And Beachfront Waterparks
05.2023 - 10.2023
Cashier and supervisor
Amusement Park, Six flags
05.2022 - 09.2022
Occupational Therapist
Positiva Compañía de Seguros
02.2022 - 05.2022
Administration processes for health services
Mayor hospital Méderi
08.2021 - 11.2021
Attention to early childhood
Colegio Santa María
08.2020 - 11.2020
Attention to psychiatric patients
Clínica Nuestra Señora de La Paz
02.2020 - 05.2020
Server
Inversiones Rogal S.A.S
11.2019 - 01.2020
Attention to patients
Mayor Hospital Méderi
08.2019 - 11.2019
Ensuring well-being of elderly
Secretary of Social Integration
02.2019 - 05.2019
Cashier, Bartender and server
Amusement Park, Cedar Point
05.2018 - 08.2018
Operator Assistant
Cinema Colombia
11.2016 - 01.216
Inventory Clerk
RGIS
05.2016 - 10.2016
Doctor of Occupational Therapy - Health And Physical Education
Universidad Del Rosario
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