Summary
Overview
Work History
Education
Skills
Timeline
Generic

DannEisha Cooper

Rochester,NY

Summary

Proven team player with a strong background in healthcare and customer service, exemplified during my tenure at Heathwood Assisted Living. Skilled in time management and CPR, I excel in supporting clients and managing operational tasks efficiently. My proactive approach has significantly contributed to enhancing resident satisfaction and streamlining service delivery.

Overview

7
7
years of professional experience

Work History

Resident Assistant

Heathwood Assisted Living At Williamsville & Penfield
Penfield, NY
01.2024 - Current
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs.
  • Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
  • Responded to room transfers, incident reports, and maintenance requests.
  • Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.

Customer Service Representative

Maximus Call Center
Rochester, NY
10.2023 - 12.2023

Certified Nursing Assistant

Aaron Manor
Penfield, NY
06.2021 - 09.2023

Customer Service Representative

Concentrix
01.2018 - 07.2019

Education

Diploma - Technology Education

Edison Career And Technology High School
Rochester, NY
06.2011

Skills

  • Time Management
  • Team Player
  • Supportive
  • Activity Planning
  • CPR Certified
  • Documentation And Reporting

Typing

Timeline

Resident Assistant

Heathwood Assisted Living At Williamsville & Penfield
01.2024 - Current

Customer Service Representative

Maximus Call Center
10.2023 - 12.2023

Certified Nursing Assistant

Aaron Manor
06.2021 - 09.2023

Customer Service Representative

Concentrix
01.2018 - 07.2019

Diploma - Technology Education

Edison Career And Technology High School
DannEisha Cooper