Dannette Slattery
Virginia Beach,Virginia
Summary
Detail-oriented and client-focused professional transitioning from a successful career as a Dental Office Manager to a Property and Casualty Producer. Skilled in customer service, relationship management, and operations, with a proven ability to educate clients, manage policies, and drive revenue growth. Strong background in team leadership, compliance, and problem-solving, ensuring seamless client experiences. Adept at consultative sales and identifying tailored insurance solutions to meet the patient needs. Currently pursuing a Property and Casualty Producer Sales position.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Dental Office Practice Manager
Bussey Endodontics, PC
04.2016 - 03.2025
- Company Overview: Dynamic Dental Office Practice Manager at Bussey Endodontics, PC, with expertise in insurance claims and regulatory compliance
- Proven ability to enhance patient relations and streamline operations
- Skilled in QuickBooks and adept at fostering team collaboration, ensuring a high standard of service and operational excellence
- Responsible for administering the day to day operations and activities of the business office, including employee and patient relations
- HR and knowledge of Employee Benefits, Payroll, Workers Compensation
- Submission of all Insurance Claims and Appeals
- HCPCS Specialist
- Provide education to Patients regarding Insurance Benefits
- Management of Marketing and communication efforts; ensuring Regulatory, OSHA and HIPPA compliance
- Prepare all billing, receiving dental service payment and adjustment from patients and Insurance companies
- Check in and schedule Patient appointment
- Sustain all Licensing and CE renewal for Practice, Doctors, and Staff
- Support Quick Books 2017, Bookkeeping; Month to Month, Reconciliation Summary, Month End reports, and Banking
- Orders all office and dental supplies
- Well versed in verbal and written communications
- Proven ability to enhance patient relations and streamline operations
Team Leader/Manager
See's Candies
11.1992 - 12.2016
- Directly responsible for providing leadership to HGC Team to achieve goals, while meeting See's standard for Customer Service
- Promote sales driven working environment
- Positively communicate and implement company directions, policies and programs
- Delegate and follow up to ensure corporate compliance
- Provide appropriate employee training and coaching to all team members
- Responsible for recruiting, selecting, and recommending qualified candidates for hiring
- Adhered to safety and clean area procedures to comply with agency and regulatory mandates
- Set up break down of Seasonal Kiosks
- Ensure all team members are in compliance with Customer Service protocols, Visual Merchandising guidelines, product management and loss prevention
- Communicated with Area Coordinator daily regarding deviations and daily tasks
- Cash handling, protection of See's Assets and banking are followed at all times
- Implemented weekly work scheduling for all employees and payroll submissions
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
Quality Systems Auditor
LifeNet Health
02.2003 - 10.2003
- Maintain and comply with AATB, FDA, ISO-9001, AOPO, JACAHO, OSHA and Internal standards and regulations
- Conducted organizational safety program reviews per department protocols
- Compiled clinical research data into audit reports and shared with research teams and lead investigators
- Prepared research audits and conducted follow-up assignments reviewing documentation for Internal Review Board submissions, informed consent approvals and eligibility criteria
- Identified issues of non-compliance and elevated reports to senior personnel
- Trained and reviewed work of junior personnel on departmental responsibilities
- Verified all work accomplished by external company contractors, vendors and repair facilities met and exceeded applicable quality audits
- Adhered to safety and clean area procedures to comply with agency and regulatory mandates
Regulatory Affairs Associate
Zimmer Dental, formerly Sulzer Dental Inc.
08.1999 - 10.2002
- Liaised between quality control and other departments and contractors, providing project updates and consultation
- Assisted with the preparation of the yearly internal and external audit schedules
- Performed and documented quality control checks to maintain compliance with company initiatives
- Used Data Works of create product technical file packages for global product compliance certifications of Dental Implant products
- Worked with governance committees to make and evaluate plans
- Analyzed product complaints and made recommendations regarding reportability to FDA
- Led product teams in regulatory product compliance
- Kept up-to-date with changes in regulatory legislation and guidelines and obtained marketing permissions
- Interpreted regulatory rules or rule changes and monitored communications through corporate policies and procedures
- Prepared and maintained document inventory for core dossier preparations
- Received, researched and resolved consumer inquiries
- Support for 82 international distributors and International sales representatives
- Comply with ISO 9001
- Provide administrative support to Manager and Director of Regulatory Affairs
- Prepared Quarterly reports to FDA
- Maintained index of all 510 (k) premarket approvals
Education
Certified Dental Assistant - Dental Assistant
Galen College of Medical And Dental Assistants
Visalia, CAGeneral Studies -
The College of The Sequoias
Visalia, CAProperty & Casualty Producer License
360training.com
Online03-2025
NHA Certified Medical Billing and Coding Specialist - Medical Billing & Coding Specialist Certification
Tidewater Community College
Virginia Beach, VA03.2022
High school or equivalent - General Studies
Corcoran High School
06.1991
Skills
- Property & Casualty Producer License
- Virginia Notary Pubic
- Microsoft Office Suite
- NHA Certified Billing and Coding Specialist
- ICD-10-CM
- CPT
- HCPCS
- Basic Life Support Provider
- CPR
- AED
- First Aid
- Insurance Claims
- Insurance Submission
- Insurance Adjustments
- Insurance Appeals
- Quick Books Prof 2017
- Dental X-Ray Certification
- Marketing Management
- HIPPA
- OSHA
- Regulatory Compliance
- EndoVision
- Visix
- Soft Dent
- Data Works Software programs
- Medical and Dental Terminology
- Team Leader/Manager
Certification
- NHA Certified Medical Billing and Coding Specialist
- Certified Dental Assistant
- Virginia Notary Public
- Property & Casualty Producer
Timeline
Dental Office Practice Manager
Bussey Endodontics, PC
04.2016 - 03.2025
Quality Systems Auditor
LifeNet Health
02.2003 - 10.2003
Regulatory Affairs Associate
Zimmer Dental, formerly Sulzer Dental Inc.
08.1999 - 10.2002
Team Leader/Manager
See's Candies
11.1992 - 12.2016
Certified Dental Assistant - Dental Assistant
Galen College of Medical And Dental Assistants
General Studies -
The College of The Sequoias
Property & Casualty Producer License
360training.com
NHA Certified Medical Billing and Coding Specialist - Medical Billing & Coding Specialist Certification
Tidewater Community College
High school or equivalent - General Studies
Corcoran High School
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