Dannie Davis
WATERTOWN,NY
Summary
Dynamic professional with extensive experience at Fuccillo Imports Auto Group, excelling in warranty claims processing and management. Proven ability to enhance customer satisfaction through effective communication and problem resolution. Skilled in records maintenance and claims submissions, consistently achieving timely reimbursements and fostering team collaboration.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Warranty Administrator
Fuccillo Imports Auto Group (Bob Johnson Auto)
08.2013 - Current
- Process warranty claims efficiently, ensuring compliance with manufacturer guidelines.
- Maintain accurate records of warranty transactions using dealership management systems.
- Review warranty documentation for accuracy, ensuring timely submissions and reimbursements.
- Support service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Reconcile monies due, follow up on outstanding claims and work with accounting department to obtain payments.
- Monitor factory recalls and announcements to stay on top of changes.
Customer Service Supervisor
Big M Supermarket
06.2007 - 08.2013
- Supervised daily operations, ensuring high standards of customer service and team performance.
- Trained and mentored staff on best practices for customer engagement and problem resolution.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Handled daily banking deposits and monetary reconciliations.
Education
Advanced Regents Diploma -
Belleville Henderson Central School
Belleville, NY06-2005
Certificate of Technical Studies - Cosmetology
Bohlen Technical Center
Watertown, NY06-2005
Skills
- Claims processing
- Warranty management
- Warranty analysis
- Records maintenance
- Claims submissions
- Payment issuing
Certification
- Master Certification in Warranty , Hyundai Motor America
Timeline
Warranty Administrator
Fuccillo Imports Auto Group (Bob Johnson Auto)
08.2013 - Current
Customer Service Supervisor
Big M Supermarket
06.2007 - 08.2013
Advanced Regents Diploma -
Belleville Henderson Central School
Certificate of Technical Studies - Cosmetology
Bohlen Technical Center