Danniell Grey

• Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
• Assisted in training new team members on operational procedures and customer engagement techniques.
• Maintained cleanliness and organization of service areas to enhance guest experience.
• Handled cash transactions accurately, ensuring seamless payment processes for customers.
• Supervised and trained staff on cash handling, check processing and POS transaction policies.
• Conducted regular inspections of common areas for cleanliness, safety, and maintenance needs.
• Ensured accurate billing practices by reviewing invoices, making necessary adjustments when needed.
• Observed employee performance for compliance with policies and standard operating procedures.
• Monitored inventory levels of supplies, coordinating with vendors to restock items as necessary while controlling costs effectively.
• Kept accounts in balance and ran daily reports to verify totals.

• Supervised daily store operations, ensuring compliance with company policies and procedures.
• Trained and mentored new staff on customer service standards and operational best practices.
• Managed inventory control processes to optimize stock levels and reduce shrinkage.
• Implemented visual merchandising strategies to enhance product displays and drive sales.
• Coordinated team schedules to ensure adequate staffing during peak hours and events.
• Conducted regular audits of store performance metrics to maintain high operational standards.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Interviewed, hired, and trained staff associates and equipped to comply with company policy within monthly tolerance levels and compiled financial data in compliance with budget.
• Verified and flied all vender invoices and completed monthly billing summaries to keep within Federal, State and company policy compliance.

• Recorded weighbridge readings to insure accurate weights of incoming and outgoing loads of hay, corn, fertilizers, fuels, etc.
• Entered appropriate container, pressed hay, and contract information into Excel and SAP.
• Dispatched hay trucks to assigned locations.
• Assisted with record filing of contract and companies driver paperwork.
• Helped record train car numbers and appropriate information on train days.
• Went out to count, locate and keep track of hay in barns.

• Trained and mentored new staff on service protocols and operational procedures.
• Managed inventory levels, ensuring product availability and minimizing waste.
• Oversaw daily operations, ensuring adherence to company standards and policies.
• Led up to 12 team members in specific areas by delegating tasks, answering questions and resolving conflicts.
• Coordinated with vendors and the help desk to repair facilities as needed and solve tech issues with the pumps and computers.
• Supervised and trained staff on cash handling, check processing and POS transaction policies.
• Conducted regular inspections of common areas for cleanliness, safety, and maintenance needs.
• Ensured accurate billing practices by reviewing invoices, making necessary adjustments when needed and checking in and out venders loads.
• Kept accounts in balance and ran daily reports to verify totals.

• Managed emergency calls, assessed situations, and prioritized dispatching resources efficiently.
• Coordinated communication between first responders and individuals in crisis to ensure swift resolution.
• Utilized CAD software and Excel to track incidents and monitor response times for improved service delivery.
• Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
• Received 911 and non-emergency calls and dispatched calls to appropriate agencies including all county law enforcement, fire departments, animal control, code enforcement, and River Medical. As well as life flight and search and rescue units.
• Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
• Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
• Read system maps and caller information, and documented details in system.
• Provided critical information to law enforcement and medical personnel to support effective emergency response.

• Supervised daily operations, ensuring efficient cash handling and customer service standards.
• Trained and mentored new cashiers on best practices for transaction processing and customer interaction.
• Implemented inventory management processes to maintain stock levels and minimize shrinkage.
• Resolved customer inquiries and complaints, fostering a positive shopping experience and loyalty.
• Conducted regular audits of cash drawers to ensure accuracy and compliance with company policies.
• Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
• Conducted inventory counts by adding each item in stock and documenting in computer system.

Attended an alternative night school to complete my GED testing.