Dannik Arzola
El Paso,TX
Summary
I am a highly self-motivated and ambitious college student at UTEP's College of Engineering pursuing a degree in Aerospace Engineering. My proficiency in both English and Spanish, along with my ongoing efforts to learn Chinese, allows me to connect with people from diverse cultures in fast-paced environments. I have gained valuable work skills and experience in various roles, including tax preparation, security, customer service, and even managing a fast-food restaurant. These experiences have shaped me into a well-rounded individual with excellent customer service skills, security awareness, and the ability to adapt to different environments. With a keen eye for detail and a natural inclination for problem-solving, I have proven my ability to tackle challenges and deliver precise results, particularly during my time as a tax preparer and notary public. As I embark on my journey in aerospace engineering and the Navy, I am determined to apply my diverse skill set, enthusiasm, and dedication to making a positive impact in the world of aviation and beyond.
Overview
3
3
years of professional experience
Work History
Notary Public
Hispano Tax Group
09.2022 - Current
- Currently, I hold a Texas Notary Public License (exp. 01/05/2027) and provide Mobile Notary services through appointment.
- Followed proper protocol when notarizing documents, and verifying signatures and dates for compliance.
- Set up and manage appointments for client notary services.
- Administered oath to document signers to obtain affirmation of truth.
- Checked documents and identifying credentials for all parties.
- Looked for signs of fraud or coercion and refused notarization.
Security Guard Officer
Freddy G International Security
02.2023 - 06.2023
- Currently, I hold a State of Texas Security Officer License (exp. 03/07/2023)
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked and verified photo identification prior to granting facility access.
- Reported irregularities such as fire and safety hazards to maintenance.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Professional Tax Preparer
Hispano Tax Group
12.2022 - 04.2023
- Completed and filed returns with tax departments at the local, state, and federal levels.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Reviewed clients' tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
Costumer Service Agent
Circle K
10.2022 - 12.2022
- Greeted customers entering the store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
Team Member
Charley's Philly Cheese Steaks
03.2022 - 07.2022
- Used POS system to enter orders, process payments, and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through a positive attitude and attentive response.
- Maintained clean and organized work areas at all times to bring safety and quality to the food preparation process.
- Prepared multiple orders simultaneously during peak periods with a high accuracy rate, maximizing customer satisfaction, and repeat business.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways, and collecting trash.
- Contributed to team success by completing jobs quickly and accurately.
Construction Worker
AJJ Cacho Construction
06.2020 - 07.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked, both independently and as a team, in a fast-paced environment while meeting productivity and quality expectations.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
Education
Bachelor of Engineering - Aerospace Engineering
The University of Texas At El Paso
El Paso, TX06.2027
High School Diploma -
Jefferson High School
El Paso, TX06.2023
Skills
- Multilingual Proficiency : Fluent in English and Spanish, with ongoing learning of Chinese,
- Customer Service Excellence : Proven track record in delivering exceptional customer service, honed through roles as a tax preparer and customer service associate
- Security Awareness: Background as a security guard showcasing vigilance and understanding of safety protocols
- Adaptability and Versatility : Successful transitions between roles in different industries, highlighting adaptability and quick learning capabilities
- Management and Leadership : Experience as a former restaurant manager, demonstrating leadership, team coordination, and decision-making skills
- Organizational Skills : Demonstrated ability to manage multiple tasks and responsibilities effectively, developed through various work experiences
- Attention to Detail: Keen eye for accuracy and precision, particularly relevant in tax preparation and notary public roles
- Problem-Solving : Adept at resolving customer issues and addressing challenges encountered in customer-facing positions
Timeline
Security Guard Officer
Freddy G International Security
02.2023 - 06.2023
Professional Tax Preparer
Hispano Tax Group
12.2022 - 04.2023
Costumer Service Agent
Circle K
10.2022 - 12.2022
Notary Public
Hispano Tax Group
09.2022 - Current
Team Member
Charley's Philly Cheese Steaks
03.2022 - 07.2022
Construction Worker
AJJ Cacho Construction
06.2020 - 07.2021
Bachelor of Engineering - Aerospace Engineering
The University of Texas At El Paso
High School Diploma -
Jefferson High School