Dannon Easterling

Jemison

Summary

Adept IT Technical Support Specialist with a proven track record at Mid America Computer Corporation, enhancing system efficiency and user productivity by over 20%. Expert in hardware installation and remote desktop support, coupled with exceptional problem-solving abilities and user training skills. Demonstrates a strong ability to diagnose and resolve complex technical issues, significantly improving operational effectiveness.

Professional with strong background in IT support and technical troubleshooting. Skilled in diagnosing and resolving hardware and software issues, managing networks, and providing exceptional customer service. Known for effective team collaboration, adaptability, and delivering results in fast-paced environments. Proficient in various operating systems, network configurations, and IT service management tools. Reliable and flexible, ensuring seamless IT operations and user satisfaction.

Overview

years of professional experience

Work History

IT Technical Support Specialist

Mid America Computer Corporation

06.2018 - 11.2024

Diagnosed and troubleshot hardware, software and network issues.
Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
Tested new software and hardware prior to deployment.
Installed, configured and maintained computer systems and network connections.
Configured hardware, devices, and software to set up work stations for employees.
Installed and configured operating systems and applications.
Used ticketing systems to manage and process support actions and requests.
Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and [Type].
Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
Created user accounts and assigned permissions.
Researched and identified solutions to technical problems.
Removed malware, ransomware, and other threats from laptops and desktop systems.

IT Field Support Technician

Buchanan Technologies

08.2012 - 09.2017

Provided end-user training on software applications, leading to increased productivity among employees.
Restored data on computers and office machines.
Installed new workstations, servers, routers, switches, firewalls, printers, scanners as part of ongoing technology refreshes.
Assisted customers with technical support inquiries.
Enhanced customer satisfaction by providing timely and efficient technical support for various IT-related problems.
Collaborated with cross-functional teams on the integration of new software applications into existing workflows.
Replaced defective components and parts on malfunctioning computers and office machines.
Managed helpdesk tickets effectively, prioritizing tasks based on urgency while maintaining excellent customer service standards.
Demonstrated respect, friendliness and willingness to help wherever needed.

IT Support Specialist

Florida Medical Clinic

03.2011 - 10.2012

Created help desk tickets, troubleshot and resolved desktop issues.
Diagnosed and troubleshot hardware, software and network issues.
Installed and configured operating systems and applications.
Used ticketing systems to manage and process support actions and requests.
Configured hardware, devices, and software to set up work stations for employees.
Created user accounts and assigned permissions.
Installed, configured and maintained computer systems and network connections.
Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
Delivered onsite technical support for 200+ employees.

Education

High School Diploma -

Jemison High School, Jemison, AL

05-1988

Skills

Hardware installation
Remote desktop support
Operating system support
Help desk support
Database administration
Active Directory management

Printer support
End-user training
Desktop support
Remote support
Windows 10

Timeline

IT Technical Support Specialist - Mid America Computer Corporation