Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Danny Alvarez

Clayton,NC

Summary

Accomplished General Manager at Jersey Mike's Subs, adept in P&L management and operations optimization, leading to significant business growth. Excelled in leadership, fostering team unity and enhancing customer relations. Implemented strategic initiatives, driving performance improvement and sales expertise, achieving notable profitability increases.

Overview

5
5
years of professional experience

Work History

General Manager

Jersey Mike's Subs
09.2022 - 11.2023
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Managed budget implementations, employee evaluations, and contract details.

Assistant Manager

Jersey Mike's Subs
02.2022 - 09.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Shift Leader

Jersey Mike's Subs
08.2018 - 09.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Education

Knightdale High School
Knightdale, NC

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • Efficient multi-tasker
  • Team Leadership
  • Customer Relations
  • Staff Training
  • P&L Management
  • Client Relations
  • Labor Cost Controls
  • Performance Improvement
  • Recruitment
  • Sales expertise

Languages

Spanish
Native or Bilingual

Timeline

General Manager

Jersey Mike's Subs
09.2022 - 11.2023

Assistant Manager

Jersey Mike's Subs
02.2022 - 09.2022

Shift Leader

Jersey Mike's Subs
08.2018 - 09.2021

Knightdale High School

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Danny Alvarez