Danny Davis
Cramerton ,NC
Summary
Dynamic Service Supervisor with extensive experience at Dodson Pest Control, excelling in employee training and performance monitoring. Proven track record of resolving customer issues swiftly, enhancing satisfaction ratings. Strong communicator and problem solver, adept at appointment scheduling and time management, ensuring high-quality service delivery and team efficiency.
Overview
2024
2024
years of professional experience
1
1
Certification
Work History
Service Supervisor
Dodson Pest Control
Hickory, NC
01.2018 - 12.2023
- Assigned, trained and managed service staff to ensure quality customer service.
- Monitored daily performance of team members to ensure compliance with company standards.
- Conducted weekly meetings with team members to discuss goals and objectives.
- Resolved escalated customer issues in a timely manner while maintaining high satisfaction ratings.
Service Technician
Killingsworth Environmental
Indian Trail, NC
03.2006 - 07.2008
- Inspect and diagnose the customer's property for pest control issues.
- Apply pesticides safely and effectively, in accordance with the label and state regulations.
- Maintain care and custody of Company vehicle, equipment, materials, and records. Maintain accurate reports of time expended, materials used, and customers' names where service was rendered.
Unarmed Security Officer
Securitas Security Services
Charlotte, NC
04.2004 - 03.2006
- Monitor and authorize the entrance and departure of employees, visitors, and other personnel to guard against theft and maintain the security of the premises.
- Answer telephone calls to take messages, answer questions, and provide information during business and non-business hours.
- Maintain a daily log of all activities, including, but not limited to, property damage, theft, the presence of unauthorized persons, or unusual occurrences.
- Answer alarms, and investigate disturbances.
- Patrol the property to prevent and detect signs of intrusion, and ensure the security of doors, windows, and gates.
- Call the police or fire departments in case of an emergency, such as a fire or the presence of unauthorized persons.
Maintenance Assistant
Walden Property M
Charlotte , NC
10.1997 - 04.2000
- Performed groundskeeping duties, including landscaping and snow removal.
- Documented and reported maintenance progress and issues to supervisor.
- Prepared walls for painting by patching holes and replacing drywall.
- Maintained records of all repairs completed in a logbook for future reference.
Soldier
United States Army
04.1983 - 04.1992
- Maintained accountability of assigned equipment and supplies to ensure readiness for operations.
- Supervised the maintenance of vehicles and other military equipment according to standards.
- Displayed leadership in accomplishing assignments and learning new skills.
- Conducted classes to teach fellow soldiers in platoon about safety and awareness topics.
- Conducted daily physical training to maintain peak physical and mental condition.
- Maintained and serviced personal and unit equipment ensuring readiness for deployment.
- Developed and executed training programs for new recruits, enhancing unit effectiveness.
- Engaged in continuous education on military law, ethics, and conduct standards.
- Completed basic and advanced combat training courses, mastering individual soldier skills.
Service Technician
Dodson Brothers Pest Control
Hickory, NC
- Set up daily appointments with customers.
- Use service and travel time in a productive and efficient manner.
- Inspect and diagnose customer's property for pest control issues.
- Apply pesticides safely and effectively in accordance with the label and State regulations.
- Maintain care and custody of Company vehicle, equipment, materials and records. Maintain accurate reports of time expended, materials used, and customer names where service is rendered.
Education
High School Diploma -
South Point High School
Belmont, NC06-1982
Central Piedmont Community College
Charlotte, NCSkills
- Supervisory role experience
- Customer service
- Employee training
- Performance monitoring
- Effective communication
- Problem solving
- Follow-up skills
- Appointment scheduling
- Time management
Accomplishments
- Outstanding Service Performance As Route Technician 2010 thru 2016.
Certification
- Certified Structural Pest Control Applicator
References
References available upon request.
Timeline
Service Supervisor
Dodson Pest Control
01.2018 - 12.2023
Service Technician
Killingsworth Environmental
03.2006 - 07.2008
Unarmed Security Officer
Securitas Security Services
04.2004 - 03.2006
Maintenance Assistant
Walden Property M
10.1997 - 04.2000
Soldier
United States Army
04.1983 - 04.1992
- Certified Structural Pest Control Applicator
Service Technician
Dodson Brothers Pest Control
High School Diploma -
South Point High School
Central Piedmont Community College
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