Danny De Alba
Upland,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Mobile Services Coordinator
Tesla
02.2022 - 04.2024
- Analyzed usage data to identify trends and insights into customer behavior, informing future marketing campaigns and product development initiatives.
- Coordinated with cross-functional teams to implement new mobile services, resulting in improved client retention rates.
- Delivered exceptional customer support during crucial incidents or outages, restoring service promptly while minimizing downtime impacts on clients'' operations.
- Developed comprehensive training materials for staff on the use of mobile services, boosting employee confidence and performance.
Commercial Sales Manager
Pepboys Parts And Auto
01.2019 - 01.2022
- Developed strong relationships with key clients, leading to long-term business growth and increased brand loyalty.
- Ensured client retention and increased repeat business by maintaining regular communication with existing customers to assess satisfaction levels and identify additional sales opportunities.
- Responded to customer feedback in professional and constructive way.
- Developed strategic initiatives based upon company objectives aimed at accelerating growth.
Territory Sales Manager
Oreilly Auto Pats
08.2010 - 08.2018
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Increased sales revenue by developing and implementing strategic territory plans.
- Analyzed sales data to identify opportunities for improvement and implemented targeted action plans accordingly.
- Set ambitious yet achievable sales targets for the territory team; provided motivation through ongoing coaching and guidance towards goal attainment.
Education
Ganesha High School
Pomona, CASkills
- Client Needs Assessments
- Service planning
- Data Analysis
- Friendly, Positive Attitude
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Dependable and Responsible
- Flexible and Adaptable
- Multitasking
- Excellent Communication
Timeline
Mobile Services Coordinator
Tesla
02.2022 - 04.2024
Commercial Sales Manager
Pepboys Parts And Auto
01.2019 - 01.2022
Territory Sales Manager
Oreilly Auto Pats
08.2010 - 08.2018
Ganesha High School