Danny Diaz Rodriguez
Kissimmee,United States
Summary
Belong to a public or private entity in which I can contribute my experience in hospitality, growing professionally and contributing to achieving goals and objectives. Enthusiastic Housekeeping Supervisor offering 5 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Housekeeping Supervisor
Doubletree by Hilton
Orlando, United States
01.2023 - 01.2024
- Training housekeepers on cleaning and maintenance task
- Checking rooms and public areas
- Motivate team members and resolve any issues that occur on the job
- Monitor and replenish cleaning products stock including floor cleaner, bleach, and rubber gloves
- Respond to customer complaints and special requests
- Ensure compliance with safety and sanitation policies in all areas
- Provides details on room status, room notes and current guests
- Ensuring service offered to VIPs are highest standards
- Report maintenance work on the floor and report any safety or security hazard to the security department.
Room Attendant
Westgate Resorts / APDC cleaning service
Kissimmee, United States
01.2022 - 01.2023
- Ensure my rooms are clean, presentable, and accommodated with amenities
- Maintain the cleanliness of the kitchen and assist with stock, maintenance, and organization
- Updating status of guest rooms on assignment sheet
- Returning and restocking cleaning cart at shift end
- Respecting 'do not disturb' signs and the guest’s privacy
- Restocking guestroom amenities like toiletries, drinking glasses, and notepads.
Pool Attendant
Westgate Resorts / APDC cleaning service
Kissimmee, United States
01.2022 - 01.2023
- Set up pool seating and umbrellas
- Remove used towels and trash from the pool and area
- Fold and stock fresh towels and hand out fresh towels to guests
- Ensure guests follow the rules and safety guidelines.
Lobby Attendant
Westgate Resorts / APDC cleaning service
Kissimmee, United States
01.2022 - 01.2023
- Provide upkeep to the lobby areas to ensure they are clean and presentable
- Greet and assist patrons, directing them as needed
- Provide customer service and answer patrons’ questions
- Lift bags or others objects as needed.
Housekeeping Company Supervisor
Westgate Resorts / APDC cleaning service
Kissimmee, United States
01.2022 - 01.2023
- Assist teams in professionally cleaning rooms
- Give training to teams, guide them with all cleaning methods
- Overseeing the re-cleaning and fix them
- Making rooms good for guests.
Room Attendant
Melia Antillas
Varadero, Cuba
01.2019 - 01.2022
- Greeting guests and responding to queries
- Skills making beds, replacing towels and bathrooms amenities
- Mopping floors and vacuuming
- Dusting and polishing furniture.
Server
Melia Antillas Buffet & Signature Restaurant
Varadero, Cuba
01.2018 - 01.2019
- Providing excellent wait service ensuring satisfaction
- Specialized Customer service
- Alcohol and food management
- Reading and executing menu.
Education
Bachelor's Degree in Tourism - Hospitality
Camilo Cienfuego
Matanza Cuba 05-2022
Skills
- Spanish and English vocabulary
- Provide a good-Hight service to VIPs, Hilton Honors Guest and Airlines as Air Canada and Spirit Crew
- Knowledge about housekeeping tasks and procedures
- Empathy with guests, caring about them, helping hotel’s score and on social media
- Good verbal and written communication
- Department Coordination
- Staff Scheduling
- Cleaning Practices
- Employee Evaluations
- Staff Evaluations
- Quality Improvements
- Guest Relations
- Mopping and Buffing Floors
- Cleaning and Sanitation
- Performance Evaluation
- Staff Training and Development
- Performance Improvements
Languages
English
Professional
Spanish
Native/ Bilingual
Certification
- Culinary Skills & Techniques
- Housekeeping Task & Procedures
Timeline
Housekeeping Supervisor
Doubletree by Hilton
01.2023 - 01.2024
Room Attendant
Westgate Resorts / APDC cleaning service
01.2022 - 01.2023
Pool Attendant
Westgate Resorts / APDC cleaning service
01.2022 - 01.2023
Lobby Attendant
Westgate Resorts / APDC cleaning service
01.2022 - 01.2023
Housekeeping Company Supervisor
Westgate Resorts / APDC cleaning service
01.2022 - 01.2023
Room Attendant
Melia Antillas
01.2019 - 01.2022
Server
Melia Antillas Buffet & Signature Restaurant
01.2018 - 01.2019
Bachelor's Degree in Tourism - Hospitality
Camilo Cienfuego