Diana Lopez
Davenport,FL
Summary
Professional housekeeping leader with strong track record of delivering high-quality results. Skilled in managing teams, ensuring cleanliness standards, and adapting to changing needs. Known for strong communication, reliability, and commitment to excellence. Adept at fostering teamwork, training staff, and maintaining seamless operations.
Overview
25
25
years of professional experience
Work History
Housekeeping Supervisor
Hilton Grand Vacations
04.2019 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Develop team schedules and monitor productivity
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Collaborated with front desk to prioritize room cleaning based on guest arrivals and departures, improving overall efficiency.
- Trained and mentored new staff on cleaning and safety protocols.
Housekeeping Cleaner
Hilton Grand Vacations
04.2018 - 04.2019
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
- Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
Waitress
El Pilon Bakery and Restaurant
11.2011 - 06.2016
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Floor Manager
PayLess Shoes
04.2007 - 06.2008
- Attention Customer Services
- Organization of Floor Shoes
- Answer de phone
- Receive Money
Secretary of Management
Hospital Mental Universitario de Risaralda
06.2000 - 03.2007
- Attention in costumer services
- Answer the phone
- Do schedules for meeting
- Do appointments for Managers
Education
Executive Cleaning Certification
Hilton Grand Vacations
Florida06.2024
Certificate - Computer Office Technology with/Medical Billing
Metropolitan Learning Institute
Rego Park, New York03.2015
High School Diploma -
INEM Felipe Perez
12.1997
Skills
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Training and mentoring
- Task delegation
- Chemical handling
* Bilingual: Spanish,English
* Great Communication
* Ability to multiiiiitasks
* Organized and detail oriented
* VOICE - Clarity - Perfect Room and Synergic
- Supply inventory management
- Employee evaluations
- Housekeeping
- Inventory control
- Room inspection
- Team coordination
- Safety protocols
- Employee training and development
- Staff training
- Desktop computers
Timeline
Housekeeping Supervisor
Hilton Grand Vacations
04.2019 - Current
Housekeeping Cleaner
Hilton Grand Vacations
04.2018 - 04.2019
Waitress
El Pilon Bakery and Restaurant
11.2011 - 06.2016
Floor Manager
PayLess Shoes
04.2007 - 06.2008
Secretary of Management
Hospital Mental Universitario de Risaralda
06.2000 - 03.2007
Executive Cleaning Certification
Hilton Grand Vacations
Certificate - Computer Office Technology with/Medical Billing
Metropolitan Learning Institute
High School Diploma -
INEM Felipe Perez
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