Linice Alvarez
San Antonio,TX
Summary
Professional housekeeping leader with strong track record of delivering high-quality results. Skilled in managing teams, ensuring cleanliness standards, and adapting to changing needs. Known for strong communication, reliability, and commitment to excellence. Adept at fostering teamwork, training staff, and maintaining seamless operations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Housekeeping Supervisor
Embassy Hotel
San Antonio, TX
04.2026 - Current
- Conducted regular inspections of guest rooms and public areas to maintain quality assurance.
- Coordinated scheduling for housekeeping staff to optimize workflow and coverage during peak hours.
- Trained and mentored staff on best practices for cleaning techniques and equipment usage.
- Resolved guest complaints regarding cleanliness, enhancing overall satisfaction through effective solutions.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
- Managed laundry sorting, washing, and drying.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
- Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
- Coordinated with maintenance department to ensure timely repairs and minimize guest inconvenience.
Lead Representative
Pep Wear
San Antonio, TX
11.2014 - 09.2025
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Streamlined order processing workflows, enhancing service delivery speed.
- Trained new representatives on product knowledge and customer engagement techniques.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Frequently inspected production area to verify proper equipment operation.
Administrative Assistant
WIC
San Antonio, TX
01.2016 - 03.2018
- Maintained confidentiality of sensitive information by adhering to strict privacy policies
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
Education
GED -
TEXAS
San Antonio, TX2003
Skills
- Inventory control
- Employee scheduling
- Laundry operations
- Customer relations
- Safety & sanitation compliance
- Staff support & team coordination
- Productivity & time management
- Attention to detail
- Task delegation
- Bilingual: English & Spanish
Certification
- THLA Short Course - 1/2026
- CPR - 11/2025
- Emerging Leaders Course - (on going)
Timeline
Housekeeping Supervisor
Embassy Hotel
04.2026 - Current
Administrative Assistant
WIC
01.2016 - 03.2018
Lead Representative
Pep Wear
11.2014 - 09.2025
GED -
TEXAS