Danny Fernandez
Mountain Dale,New York
Summary
Accomplished worker and student with an in depth experience in the retail market with skills in sales, personnel management, inventory management, stock, customer service, and marketing. Full of grit, quick learner and highly motivated worker who is dedicated to gain complete knowledge of company products and services for optimized customer service and applying the same attitude in everything I do as well wether it be my own set of goals.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Assistant Store Manager
Solestage
New York, New York
07.2021 - 08.2022
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Established a connection with high end clients such as famous celebrities.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Managed inventory control, cash control and store opening and closing procedures.
Inventory Manager
Solestage
New York, New York
12.2020 - 07.2021
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Utilized Excel/Sheets to prepare and maintain records and reports of inventories, price lists, shortages, shipments and expenditures.
- Strategized, introduced and updated purchasing procedures and objectives to adapt to shifting customer demand.
Sales Associate
Solestage
New York, New York
09.2019 - 12.2020
- Established personal connections with customers, exceeding customer service expectations
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Asset Protection Specialist
Century 21 Department Stores
Valley Stream, NY
04.2019 - 08.2019
- Evaluated exhibited behavior and age of suspected perpetrators to calculate an appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk
- Secured premises and personnel by patrolling property and monitoring surveillance equipment, including CCTV cameras
- Used initiative and independent judgment within established guidelines to respond appropriately to security situations
- Used initiative and independent judgment within established guidelines to respond appropriately to security situations.
Sales Associate
Gap Inc
Forest Hills, New York
10.2016 - 04.2019
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Processed POS transactions, including checks, cash, and credit purchases or refunds
- Inspected floor displays, noted missing items, and immediately replenished merchandise
- Became the lead specialist in the entire men's department.
Financial Advisor
Primerica
Flushing, NY
10.2017 - 04.2018
- Explain features, advantages, and disadvantages of various policies to promote the sale of insurance plans
- Attend meetings, seminars, and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts
- Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients
- Built relationships with clients through active listening and communicating talents to provide excellent service.
Support Staff
Murray Hill Neighborhood Association
Flushing, NY
06.2013 - 08.2015
- Developed relationships with parents, exceeding expectations for customer satisfaction
- Performed daily check-ins with children to ensure health and safety, and worked closely with parents to achieve optimal outcomes
- Developed a system of training and supervising school staff
- Ensured that each child was included in the daily activities of the program
- Monitored and maintained a database of daily activities, ensuring that the children were safe and healthy.
Education
Associate of Applied Science - Business Management
Queensborough Community College of The City University of New York
Oakland Gardens, NY 08.2020 - 06.2022
High School Diploma -
Francis Lewis High School
Fresh Meadows, NY 09.2012 - 06.2016
Skills
Relationship building and management
Certification
Licensed Security Agent
Timeline
Assistant Store Manager
Solestage
07.2021 - 08.2022
Inventory Manager
Solestage
12.2020 - 07.2021
Associate of Applied Science - Business Management
Queensborough Community College of The City University of New York
08.2020 - 06.2022
Sales Associate
Solestage
09.2019 - 12.2020
Licensed Security Agent
08-2019
Asset Protection Specialist
Century 21 Department Stores
04.2019 - 08.2019
Licensed Life Insurance Agent
10-2017
Financial Advisor
Primerica
10.2017 - 04.2018
Sales Associate
Gap Inc
10.2016 - 04.2019
Support Staff
Murray Hill Neighborhood Association
06.2013 - 08.2015
High School Diploma -
Francis Lewis High School
09.2012 - 06.2016
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