Danny Gallegos
Inspirational Leader
Salida,CO
Summary
Experienced strategic director with over 15 years of expertise in leading infrastructure, operations, and security initiatives for mid-to-large organizations. Demonstrated ability to align objectives with business goals, resulting in optimized costs and implementation of secure, high-performance solutions. Acknowledged for consistently enhancing productivity, reducing risks, and fostering a collaborative team environment.
Overview
2025
2025
years of professional experience
Work History
Director of Information Technology
Chaffee County Government
9 2022 - Current
- Spearheaded IT operations across all county departments, ensuring 99% uptime and continuity of essential services.
- Designed and implemented IT strategy, enhancing network security and reducing response times by 30%.
- Oversaw $500,000+ in annual IT budget allocation, optimizing procurement processes and achieving cost savings of 15%.
- Collaborated with department managers to address and fulfill their IT needs, resulting in a 25% increase in user satisfaction ratings.
- Designing service desk SLA & processes, ensuring KPI achievement by tech staff.
- Identified opportunities for application optimization, redesign and development and troubleshot and resolved user and application issues.
Enterprise Support Analyst
Docebo
09.2021 - 09.2022
- Work within a world-class IT Support department, in a global SaaS enterprise.
- Troubleshooting & issue resolution of problems related to cloud-based SaaS products.
- Increased efficiency of problem-solving by implementing automated diagnostics tools for common issues.
- Mentor colleagues & provide technical insights & suggestions on their problem cases.
- Implemented process improvements that resulted in reduced ticket resolution times and increased first-call resolution rates.
- Collaborated with cross-functional teams to implement solutions that enhanced system performance.
Information Systems Support Specialist
Salida Hospital District
04.2015 - 09.2021
- Configured hardware, devices and software to set up workstations for staff.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Reduced downtime by proactively identifying potential system issues and implementing preventative measures.
- User administration functions for personnel & staff members
- Active Directory, DNS, TCP/IP, Windows Server, Cisco switches, print server services, group policy, etc.
- IT Procurement purchasing processes as the key position within the organization.
- Maintained accurate inventory of hardware and software assets to ensure proper resource allocation.
Software Engineer
Remote Contractor
12.2013 - 04.2015
- Provide custom software according to specification, development timelines and compatibility requirements related to applications used to measure & analyze DNA samples to identify and confirm cases of cancer in patients.
- Develop software code utilizing the .NET framework to deliver scalable and maintainable code, ensuring long-term stability of the software.
- Object oriented programming using a multi-tier architecture, development/coding in the Presentation & Application layers.
- Developed scalable and maintainable code, ensuring long-term stability of the software.
- Developed reusable components that significantly reduced development effort on multiple projects.
Information Technology Manager
RockyMountainTrail.com
01.2010 - 08.2014
- Develop requirements, outlines, budgets, and scheduling for IT projects.
- Manage team of technicians, programmers, developers, and analysts.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Develop security standards, procedures, and guidelines for multiple platforms.
- Purchasing procurement management negotiating contracts, pricing, terms, and service level agreements.
- Collaborated with cross-functional teams to identify technology needs and develop customized solutions.
Education
High School Diploma -
High School Degree/GED
Penrose, CO 05.2001 -
Skills
Infrastructure Management
Team Leadership & Development
Strategic Planning & Budgeting
Vendor & Stakeholder Relations
Budget Management
Key Competencies
- Meticulous Attention to Detail
- Self-Motivated and Driven
- Reliable and Accountable
- Analytical Problem Solver
- Inspirational Team Leader
Timeline
Enterprise Support Analyst
Docebo
09.2021 - 09.2022
Information Systems Support Specialist
Salida Hospital District
04.2015 - 09.2021
Software Engineer
Remote Contractor
12.2013 - 04.2015
Information Technology Manager
RockyMountainTrail.com
01.2010 - 08.2014
High School Diploma -
High School Degree/GED
05.2001 -
Director of Information Technology
Chaffee County Government
9 2022 - Current
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