Danny Garcia
Houston,TX
Summary
Enthusiastic second-year college student pursuing a political science degree, driven by a passion for laws and ethics. Demonstrates excellent communication and problem-solving skills while effectively engaging with diverse audiences. Highly adaptable and capable of tailoring personalized service experiences to meet individual needs. Committed to leveraging academic knowledge and interpersonal abilities to contribute positively in dynamic environments.
Overview
2
2
years of professional experience
Work History
Shortage Prevention Specialist
Ross Dress for Less
9728 Katy Fwy, Houston, TX 77055
06.2025 - Current
- Ensured safety and security protocols were consistently upheld within the environment.
- Navigated complex conversations with guests to enhance satisfaction and resolve issues.
- Oversaw surveillance systems to identify and report suspicious activities to management.
- Cultivated a welcoming atmosphere by greeting guests with enthusiasm.
- Supervised cash management processes to guarantee all funds were securely deposited in the safe.
- Managed operational equipment oversight, ensuring items remained secure and prepared for daily use.
Customer Service Representative
Markada Floors
Houston, TX
03.2024 - Current
- . Delivered and unpackaged the product for customers personally to ensure it met company standards.
- . Educated customers about billing and payment processing.
- . Participated in cross-functional teams to discuss ways to improve overall customer satisfaction.
- . Managed timely and effective replacement of damaged or missing products.
- . Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
Bachelor of Arts - Political Science
UNIVERSITY OF HOUSTON-DOWNTOWN
Houston, TX05-2028
High School Diploma - undefined
Memorial Senior High School
Houston, TX05-2024
Skills
- Customer service
- Critical thinking
- Client relations
- Active listening
- Proficient in conflict management
- Team development
- Team leadership
- Attention to detail
- Strong spatial awareness
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shortage Prevention Specialist
Ross Dress for Less
06.2025 - Current
Customer Service Representative
Markada Floors
03.2024 - Current
High School Diploma - undefined
Memorial Senior High School
Bachelor of Arts - Political Science
UNIVERSITY OF HOUSTON-DOWNTOWN