Danny Goldberg
Florence,KY
Summary
An energetic and adaptive individual looking to showcase excellent communication and customer service skills in a Customer Service position. Experienced in call center environment, call center management, 30 years of customer service experience acquired in a wide range of industries.
Overview
4
4
years of professional experience
Work History
Lead Retail Merchandiser
Advantage Solutions
Warren, KY
07.2024 - Current
- Created and applied techniques to boost merchandise sales.
- Coordinated and monitored day-to-day operations of merchandising staff.
- Monitored and replenished stock as needed.
- Offered assistance with visual merchandising setups
Ministry Leader
Celebrate Recovery
Independence, KY
03.2021 - 08.2024
- Learned and Created guidelines to develop ministry from scratch
- Developed and trained T.E.A.M
- Created weekly lessons, worship, and small group plans
- Promoted Ministry along with any and all administration duties
Executive Chef
Piccolo Wine Room
Glendale, OH
04.2022 - 11.2022
- Created Menu and weekly Specials
- Maintained Inventory and Food Costs
- Oversaw, Hiring, training, and scheduling new employees
Subject Matter Expert
Teleperformance, USA
Warren, USA
08.2020 - 12.2021
- Company Overview: GM
- Started in CCT/Connections Center as Inbound Agent
- Became SME, was then Drafted to CAC
- Trained agents in ABAY
- Monitored Agents during live calls, facilitated final results
- Executed a caseload of up to 30 cases
- GM
Education
AAS - Culinary Arts
Le Cordon Bleu
01.2011
GED -
Clark High School
01.1994
Skills
- Customer Service
- Management
- Inventory Management
- Marketing
- Product promotion
- Microsoft Office
- Sales/Purchasing
- Learn and Adapts to New Environments Quickly
- Call Center
- Customer Service Agent
References
Danny Goldberg, danny.goldberg26@gmail.com, 513-274-8945, 547 Rosebud Circle, Walton, KY, 41094
Contacts
- Bryan Meade, 859-630-0291, bmeade1645@gmail.com
- Tom Cracchiolo, 513-706-4270, tmc684@fuse.net
Timeline
Lead Retail Merchandiser
Advantage Solutions
07.2024 - Current
Executive Chef
Piccolo Wine Room
04.2022 - 11.2022
Ministry Leader
Celebrate Recovery
03.2021 - 08.2024
Subject Matter Expert
Teleperformance, USA
08.2020 - 12.2021
AAS - Culinary Arts
Le Cordon Bleu
GED -
Clark High School
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