Danny Jackson

• Assisted customers with inquiries, providing accurate information and effective solutions.
• Resolved customer issues through active listening and problem-solving techniques.
• Utilized CRM software to track customer interactions and improve service efficiency.
• Collaborated with team members to enhance customer experience and streamline processes.

Worked with Military families and used the needed computer systems and data bases to answer their medical needs.

• Managed high-volume calls while maintaining professionalism and composure under pressure.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.