Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Danny Mackey

Fort Lauderdale,FL

Summary

Adaptable Signal Support Systems Specialist with exemplary telecommunications network troubleshooting skills. Dependable subject matter expert in the installation and operation of signal support equipment and the monitoring of network operations. Ready to utilize exceptional problem solving and decision making capabilities to secure a new role with a terrific organization.

Overview

4
4
years of professional experience

Work History

Signal Support Systems Specialist

Army
08.2019 - Current
  • Provided maintenance and technical assistance to commanders and staff in regards to signal support systems.
  • Supervised and assisted with battlefield signal support systems and terminal devices.
  • Set up terminal devices, completing prescribed onboarding processes to verify successful integration into existing network frameworks.
  • Handled all troubleshooting tasks for signal support services, which included radio, wire and battlefield automated systems.
  • Utilized technical equipment to monitor network status in operational environments.
  • Modified, maintained or repaired electronics equipment or systems to achieve proper functioning.
  • Responded to problems with processing and production equipment and completed timely repairs.
  • Completed proactive maintenance and repair actions to keep equipment operating at peak levels.
  • Inspected systems, diagnosed problems and developed optimal solutions.

Customer Service Representative

Teleperformance
Boca Raton, FL
02.2019 - 08.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Recommended products to customers, thoroughly explaining details.
  • Handled over [Number] calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.

Education

High School Diploma -

Coconut Creek High School
Coconut Creek, FL
06.2018

Some College (No Degree) -

Broward College
Fort Lauderdale, FL

Skills

  • Work Orders
  • Network Status Monitoring
  • Hardware and Software Optimization
  • Signal Training
  • Task Prioritization
  • Issue Identification
  • Installation and Maintenance

Accomplishments

  • received 4 army achievement medals within 1st year at current duty station for hard work and countless accomplished tasks done by me single handily
  • Supervised team of 6 soldiers for a year, responsibilities included: giving task and ensuring all tasks were done to standard, encouraging all team members to achieve promotion and better themselves, and lastly teach and guide my subordinates how to be better at their job with weekly classes taught by myself

Timeline

Signal Support Systems Specialist

Army
08.2019 - Current

Customer Service Representative

Teleperformance
02.2019 - 08.2019

High School Diploma -

Coconut Creek High School

Some College (No Degree) -

Broward College

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Danny Mackey