Derek Dedmon
Lawrenceburg,USA
Summary
Dynamic and results-driven veteran with extensive expertise in monitoring and troubleshooting system performance, adept at resolving technical issues and configuring both hardware and software. Demonstrated success in delivering exceptional user support and training, ensuring customer satisfaction through effective communication and collaboration. Strong background in signal support systems, complemented by a proven ability to optimize communication systems for seamless operations. Highly adaptable, consistently meeting evolving needs with precision and reliability in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Signal Support Systems Specialist
US Army / Active Duty / Reserves
11.2019 - 03.2025
- Checked antenna positioning to ensure specified azimuths and mechanical tilts were adjusted as necessary.
- Climbed communication towers to install, replace and repair antennas and auxiliary equipment used to transmit and receive radio waves.
- Examined malfunctioned radio equipment to locate defects such as loose connections, broken wires and burned-out components, using schematic diagrams and test equipment.
- Related to project status, progress, and other work details, using computer software.
- Installed, adjusted and repair stationary and mobile radio transmitting and receiving equipment and two-way radio communication systems.
- Transitioned to Army Reserves in April of 2022.
Sales Associate
Prime Communications AT&T
06.2024 - 12.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Residential Cable Technician
Spectrum
05.2022 - 09.2022
- Repaired and maintained telecommunications and network cabling infrastructure.
- Diagnosed errors and technical problems, determining proper solutions to produce timely and detailed service reports.
- Verified service by testing installed cabling and identifying, correcting, or escalating problems.
- Installed, maintained and repaired voice and data communications systems.
- Educated customers regarding existing and new services and equipment.
Information Technology Specialist
US Army / Active Duty
01.2017 - 11.2019
- Troubleshot issues on device-specific problems, network performance, and internet connectivity.
- Handled customer complaints and escalated issues according to procedures.
- Configured and tested new hardware and software.
- Improved system performance by identifying problems and recommending changes.
- Supported customers and colleagues with catered technical advice.
- Delivered support for internet service and connectivity-related issues pertaining to operating system, PC, and browser configuration.
Education
High School Diploma -
Northfield Academy
Springhill, TN05.2016
Skills
- Work Orders
- Customer Satisfaction
- Customer Relations Understanding
- Cable Arrangements
- Device Configuration
- Customer Education
- Spectrum Analyzer
- Service Requests
- Technical Support
- Troubleshooting Abilities
- Instructing Customers
- Cable Troubleshooting
- Technical Documentation
- Network Hardware and Software Maintenance
- Telecommunications Systems
- Verbal and written communication
Certification
- Undergraduate Certificate in Cloud Computing - 2024
- Undergraduate Certificate in Networking Essentials - 2024
Timeline
Sales Associate
Prime Communications AT&T
06.2024 - 12.2024
Residential Cable Technician
Spectrum
05.2022 - 09.2022
Signal Support Systems Specialist
US Army / Active Duty / Reserves
11.2019 - 03.2025
Information Technology Specialist
US Army / Active Duty
01.2017 - 11.2019
High School Diploma -
Northfield Academy
Awards
Army Good Conduct Medal, Army Achievement Medal
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