Danny Menacé
Sheraton Suites Orlando Airport
Orlando
3
Languages
3
years of professional experience
I am a dedicated individual who thrives under pressure, values teamwork and learning, and seeks constant growth. Passionate and committed, I approach tasks with enthusiasm to deliver quality results and contribute positively to the organization.
Work History
Front Desk Agent
1 Year 6 Months- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed guest check-in and check-out processes efficiently to enhance customer satisfaction.
- Collaborated with housekeeping staff to ensure timely room readiness for incoming guests.
- Assisted in training new front desk agents on operational procedures and customer service protocols.
- Processed payments and managed cash handling accurately during shifts, ensuring financial integrity.
- Collected room deposits, fees, and payments.
Shuttle Driver
1 Year 6 Months- Ensured timely transportation for guests to and from the airport, enhancing overall customer satisfaction.
- Maintained the cleanliness and safety of shuttle vehicles through regular inspections and maintenance checks.
- Coordinated schedules effectively to optimize shuttle service availability during peak hours.
Front Desk Agent
2 Years 3 Months- Greeted and checked in guests, provided hotel information, and addressed special requests or concerns to enhance guest experience.
- Managed reservations, processed payments, and ensured accurate guest data to streamline front desk operations.
- Delivered excellent customer service and maintained positive, professional demeanor to foster guest satisfaction.
- Full time
Breakfast Attendant
4 Months- Maintained clean, welcoming breakfast area to enhance guest dining experience.
- Set up and maintained breakfast stations, monitored inventory, and assisted guests efficiently.
- Delivered exceptional service to ensure guest satisfaction and foster a friendly environment.
- Full time
Education
Graphic Designer
High School Diploma
Skills
Bilingual communication
Financial auditing
Customer service
Conflict resolution and problem-solving
Dispute resolution
Quick adaptability
Night auditing and financial reporting
Visual communication software
Brand representation
Digital media design
Creative presentation
Content creation
Languages
Spanish
Native or Bilingual
English
Full Professional
Portuguese
Limited Working
Timeline
Front Desk Agent
Sheraton Suites Orlando Airport
02.2025 - CurrentRead More
Shuttle Driver
Sheraton Suites Orlando Airport
02.2025 - CurrentRead More
Front Desk Agent
Fairfield Inn by Marriott UCF Area
02.2024 - 05.2026Read More
Breakfast Attendant
Fairfield Inn by Marriott UCF Area
10.2023 - 02.2024Read More
Unidad Educativa Salesiana Cristobal Colon
High School Diploma
Read More
Universidad de Guayaquil
Graphic Designer
Read More