Ylla Mae Dinglasan
Glendale Heights,IL
Summary
Detail-oriented administrative professional with expertise in records management, data entry, and customer service. Proven ability to maintain accurate records and process reports efficiently in fast-paced environments. Experienced in handling confidential information while delivering exceptional service.
Overview
8
8
years of professional experience
Work History
Front Desk Agent
Residence Inn by Marriott Chicago Bloomingdale
Bloomingdale, USA
02.2023 - Current
- Maintain confidential guest records and process daily reports.
- Perform data entry, audits, and document management.
- Handle phone inquiries and provide professional customer service.
- Prepare operational reports and maintain accurate records.
Senior Caregiver
ABSOLUTE HOME CARE
Arlington Heights, USA
08.2020 - 01.2023
- Assisted individuals, including elderly and disabled clients, in completing daily tasks to enhance their independence and quality of life. Administered medications and supported clients with personal care tasks, ensuring comfort and dignity during bathing, dressing, and grooming.
- Provided personal care and support to clients in daily activities.
- Maintained a clean and safe environment for clients at home.
Secretary's Intern
Depart of Tourism Philippines
Bel-Air, Philippines
09.2018 - 10.2018
- Delivered important documents to designated offices, ensuring timely access to necessary information. Managed incoming and outgoing calls, assisting with inquiries to support effective communication. Coordinated office schedule and daily meetings for the secretary, facilitating organized workflow.
- Managed inbound and outbound communications for the tourism department.
- Assisted in organizing events and promotional activities for tourism initiatives.
- Coordinated schedules and meetings for department staff and stakeholders.
Education
Bachelor in Tourism And Hospitality Management - Tourism And Hospitality
De La Salle University
City of Dasmarinas, Cavite, Philippines02-2019
Skills
- Guest reservation management
- Guest relations
- Customer support
- Incident documentation
- Records handling
- Microsoft Office proficiency
- Attention to detail
- Time management skills
- Bilingual communication
- Communication skills
Languages
- Tagalog
- English
Timeline
Front Desk Agent
Residence Inn by Marriott Chicago Bloomingdale
02.2023 - Current
Senior Caregiver
ABSOLUTE HOME CARE
08.2020 - 01.2023
Secretary's Intern
Depart of Tourism Philippines
09.2018 - 10.2018
Bachelor in Tourism And Hospitality Management - Tourism And Hospitality
De La Salle University