Rishma Ramhi
North Miami
Summary
To obtain a challenging position. Results-driven individual with knowledge steering and directing all aspects of operations, administration, budgeting and equipment maintenance. Strong presenter, communicator and problem revolutionist able to work effectively and productively with diverse customers and individual needs.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
GAI Consultants, Inc
Miami
01.2022 - Current
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with scheduling appointments for clients and visitors.
Guest Service Representative
Centennial College Student Association Inc
Scarborough
05.2018 - 12.2021
- Worked in a diverse environment to meet all incoming guest needs, smooth check-in processes and maximise satisfaction.
- Balanced accounts and conducting nightly audits to keep bookkeeping current.
- Provided property details to members including clinic, spa and fitness centre, gymnasium, squash courts and turf field.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Input customer data using Fusion System software and encoded member access cards.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Managed customer complaints and rectified issues to complete satisfaction.
- Trained newly hired guest service representative to procedures.
Supervisor
Bahola's Indian Spices
Kingston
01.2014 - 08.2017
- Inspected incoming supplies to verify conformance with materials specifications and quality standards.
- Monitored equipment efficiency, checked materials supplies and coordinated manpower requirements to meet expected demand.
- Coordinated with internal departments to maximise operational efficiency across production and administrative areas.
- Marketed and Promote products in supermarkets and over social media platforms.
- Create price list and calculated monthly expenses that the company incurred and determine whether a profit or loss was made for the month.
Education
Diploma - Business
Centennial College
Toronto, ON, CA04.2019
Certification - Sales-force
Centennial College
Toronto, ON, CA03.2019
Hootsuite Certification -
Centennial College
Toronto, ON, CA03.2019
Skills
- Guest service
- Customer relationship management
- Payment processing
- Data entry
- Nightly audits
- Conflict resolution
- Team training
- Communication skills
- Time management
- Operational efficiency
- Sales promotion
- Complaint handling
- Social media management
- Guest reservation management
- Attention to detail
- Relationship building
- Time management abilities
- Guest experiences
- Cultural awareness
- Detail-oriented
- Active listening
- Basic accounting
- Documentation and reporting
- Key management system
- Office administration
Additional Information
Organized team player with the ability to multitask, prioritize and work effectively., Proven ability and initiative to work accurately under pressure with the flexibility to meet deadlines, objectives and ensure successful outcomes., Excellent verbal and listening skills gained through Group Presentations., Proven Leadership and Communication abilities within a diverse environment., Working knowledge of computers, on-line systems and related software packages (Microsoft Word, Excel, Access and PowerPoint, Outlook)., Excellent data entry/keyboarding, text editing skills., Strong Customer Service Background.
Timeline
Front Desk Receptionist
GAI Consultants, Inc
01.2022 - Current
Guest Service Representative
Centennial College Student Association Inc
05.2018 - 12.2021
Supervisor
Bahola's Indian Spices
01.2014 - 08.2017
Diploma - Business
Centennial College
Certification - Sales-force
Centennial College
Hootsuite Certification -
Centennial College