Chivens Pierre
Fort Myers,FL
Summary
Motivated professional with talent for coordinating guest services. Proactive with ahistory of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented, and thrives in fast-paced, intense environments.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Front Desk Agent
Townplace Suites Marriott
Fort Myers, FL
08.2025 - Current
- Greeted guests and delivered personalized customer service to enhance their experience.
- Managed check-in and check-out processes efficiently for all guests.
- Welcomed patrons and fostered positive interactions during the check-in process.
- Handled guest inquiries and resolved issues efficiently to ensure guest satisfaction.
- Assisted with room assignments and coordinated housekeeping requests.
- Maintained accurate records of guest reservations and payments.
- Utilized hotel management software to process transactions smoothly.
- Promoted hotel amenities and services to enhance guest satisfaction.
- Responded to incoming phone calls to assist guests with inquiries., responded to inquiries, and took messages.
Sales Associate
AT&T
Fort Myers, Florida
04.2025 - 08.2025
- Assist customers in selecting communication and entertainment solutions based on their needs
- Explain product features, pricing, and promotions clearly and professionally
- Process sales transactions accurately while meeting performance goals.
- Provided product information and recommendations to customers.
- Assisted customers in locating specific products within the store, answered questions, and offered product advice.
- Deliver high-quality customer service and provide ongoing support.
- Handled customer complaints with professionalism and empathy.
- Answered incoming telephone calls to provide store, products and services information.
Patient Transporter
Lee Memorial Hospital
Fort Myers, Florida
01.2024 - 02.2025
- Safely transport patients throughout hospital facilities using wheelchairs, stretchers, and beds
- Assist patients with transfers and mobility while ensuring comfort and safety
- Collaborated with the healthcare team for timely patient movement and care coordination..
- Communicate effectively with nursing staff and patients.
- Adhered to safety protocols when handling patients with special needs or conditions.
- Documented patient transport details in electronic health records accurately.
- Maintained schedules by delivering patients safely and on time to procedure rooms.
- Obtain and record vital signs as required
- Collected and transported infectious or hazardous waste in closed containers for sterilization or disposal.
Players Club Representative
Seminole Casino Hotel Immokalee
Immokalee, FL
04.2023 - 01.2024
- Enrolled guests into the Players Club and explained program benefits
- Redeemed points for cashback and promotional play
- Supported special events and promoted programs on the casino floor
- Delivered excellent guest service in a fast-paced environment
- Resolved guest complaints efficiently to uphold casino standards of service.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Took special orders in person and over thetelephone, generating additional revenue every month.
Deli Clerk
Publix
Immokalee, Florida
02.2023 - 05.2023
- Assist customers at the deli counter by recommending products and offering samples
- Slice meats and cheeses using precision equipment and prepare food items
- Weighed, wrapped, and labeled meats, cheeses, salads, and sandwiches. for customers' orders.
- Maintain food safety, cleanliness, and quality standards
- Engaged customers in friendly conversation while taking orders at the deli counter. while taking orders and promoted a positive image for the business.
- Worked collaboratively with other staff members to ensure efficient operation of the store during peak hours of business activity.
- Trained new employees on proper food handling and safety procedures effectively.
Overnight Stocker and Receiver
Winn Dixie
Immokalee, Florida
06.2022 - 02.2023
- Unload delivery trucks and stock shelves efficiently
- Maintain organized and clean store aisles
- Assist as a cashier when needed and provide customer support
- Block and prepare the store for closing
- Assisted in inventory management by tracking stock levels and reporting discrepancies.
- Operated forklifts and pallet jacks safely to move heavy items in the warehouse.
- Provided customer assistance by locating products and answering inquiries promptly.
- Unloaded trucks, moved incoming freight to storage areas, and unpackaged products from containers.
- Install advertising signs on shelves and counters to attract customers and boost sales.
Accounting Intern
Taste of Immokalee
Immokalee, FL
01.2020 - 08.2022
- Prepared monthly financial reports and reconciliations to provide insights for management decision-making.
- Managed accounts payable and receivable processes to ensure timely payments and maintain positive vendor relationships.
- Analyzed expense reports to ensure compliance with company policies.
- Gathered financial data to support budget forecasting and enhance accuracy in financial planning.
- Maintained organized financial records and documentation for audits.
- Utilized accounting software for data entry and report generation.
- Used Microsoft productivity software.
- Prepared bank reconciliations and journal entries to record transactions in the general ledger.
- Updated and managed accounts payable databases, employing access controls to protect data.
Education
Associate of Science - Health Information Technology
Florida SouthWestern State College
Fort Myers, FL08-2028
High School Diploma -
Immokalee High School
Immokalee, FL04-2023
Health Care Administration
MedCerts
Livonia, MISkills
- Customer Service & Sales
- Bilingual Communication
- Heavy Lifting & Physical Labor
- Inventory & Stock Management
- Payroll & Bookkeeping Basics
- QuickBooks
- Pallet Jack Operation
- Basic Accounting
- Data entry
- Problem solving
- Front desk operations
- Word processing
- Mail and packages
- Hospitality best practices
- Credit and cash payments
- Hospitality services
- POS systems
- Listening skills
- Guest amenities
- Bookkeeping
- Administrative skills
- Oral and written communications
- Room assignments
- Marketing
- Sales expertise
- Record keeping
Certification
life insurance
Languages
French
Limited
creole
Full Professional
Accomplishments
employee of the month
Timeline
Front Desk Agent
Townplace Suites Marriott
08.2025 - Current
Sales Associate
AT&T
04.2025 - 08.2025
Patient Transporter
Lee Memorial Hospital
01.2024 - 02.2025
Players Club Representative
Seminole Casino Hotel Immokalee
04.2023 - 01.2024
Deli Clerk
Publix
02.2023 - 05.2023
Overnight Stocker and Receiver
Winn Dixie
06.2022 - 02.2023
Accounting Intern
Taste of Immokalee
01.2020 - 08.2022
Associate of Science - Health Information Technology
Florida SouthWestern State College
High School Diploma -
Immokalee High School
Health Care Administration
MedCerts