Danny Nguyen
Sports Management
Portland,OR
Summary
I am a driven, go-getter with a track record of fostering teamwork and achieving business goals. Very skilled in customer service and conflict resolution, as well as demonstrating strong problem-solving and leadership abilities. Experience in proactively managing high-volume periods, ensuring seamless operations. I am committed to the professional development of skills in business management.
Overview
3
3
years of professional experience
Work History
Assistant Branch Rental Manager
Enterprise Holdings
05.2023 - 05.2024
- Cultivated a positive work environment by promoting teamwork through consistent staff meetings and acknowledging positive behaviors
- Led and motivated a sales culture with a group of team members to achieve business goals and ensure customer satisfaction
- Proficient in utilizing software used to rent vehicles to customers and troubleshoot issues for all employees
- Collaborated with upper management for employee performance reviews and setting daily initiatives
- Clear communication in a fast-paced environment ensuring smooth operations and teamwork
- Resolve and de-escalating customer conflict by clearly communicating with the customer and maintaining professionalism at all times
- Maintaining operational efficiency by prioritizing tasks, delegating responsibilities, and managing employee schedules to hit business goals
Front End Manager
Kim's Asian Cuisine
04.2021 - 08.2022
- Independently managed and catered to the needs of all customers throughout the entire restaurant to ensure their satisfaction and foster repeat business
- Became versed in POS system to manage orders, processing payments correctly, and handling complimentary items
- Anticipated and utilized non-peak hours to proactively prepare the business for high-volume periods, ensuring smooth operations and maximizing customer satisfaction
Education
Bachelor of Science - Sports Management
University of Oregon
Eugene, OR 05.2001 -
Skills
Problem Solver
Active Listening
Customer Service
Leadership
Time Management
Motivated and Willing To Learn
Timeline
Assistant Branch Rental Manager
Enterprise Holdings
05.2023 - 05.2024
Front End Manager
Kim's Asian Cuisine
04.2021 - 08.2022
Bachelor of Science - Sports Management
University of Oregon
05.2001 -