Danny Nguyen
Jacksonville
Summary
Motivated and adaptable professional with a proven track record in customer service, security, and technical support. Demonstrated ability to handle challenging situations and provide effective solutions. Seeking a role that allows the utilization of problem-solving skills and a strong work ethic to contribute to the success of a dynamic team.
Overview
7
7
years of professional experience
Work History
Technical Support Representative
Optimum (U.S.)
09.2022 - 08.2024
- Tier II Agent, specializing in repeat-callers with issues left unresolved by other agents
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
Security Officer
Allied Universal
02.2022 - 06.2022
- Maintained good de-escalation techniques, resolving problems before they caused other issues.
- Processed client orders, ranging from truck logs to more specific requests during high-demand periods.
- Checked and verified photo identification prior to granting facility access.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reported suspicious activities and persons to law enforcement.
Security Officer
Brosnan Risk Consultants
07.2021 - 10.2021
- Supported Loss Prevention team at Wal-Mart, acting as a deterrent to shoplifting and suspicious activity
- Controlled patrol routes and maintained communication between guards, clients and other relevant personnel
- Executed security rules and procedures while calmly and promptly escorting non-compliant or combative individuals out of building.
- Oversaw daily monitoring of loss and items of note, marked as likely to be stolen.
- Reported suspicious activities and persons to law enforcement.
Commissioned Security Officer
SRS Security
02.2018 - 01.2019
- Managed access control during nightly operations in low-visibility environments.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
Education
No Degree - EMT-B
Houston Community College
Houston, TXHigh School Diploma -
Hastings High School
Houston, TX08.2016
Skills
- Experience with Windows environments
- Skilled in Microsoft Office tools
- Conflict resolution
- Negotiation proficiency
- Access / Perimeter Control
- Computer / Network Security
- Strong written communication
- Narrative development expertise
- EMT experience
- Visitor tracking
- Candidate evaluation
- Investigative record-keeping
Languages
English
Native or Bilingual
Vietnamese
Professional Working
Timeline
Technical Support Representative
Optimum (U.S.)
09.2022 - 08.2024
Security Officer
Allied Universal
02.2022 - 06.2022
Security Officer
Brosnan Risk Consultants
07.2021 - 10.2021
Commissioned Security Officer
SRS Security
02.2018 - 01.2019
No Degree - EMT-B
Houston Community College
High School Diploma -
Hastings High School
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