Danny Osoria
Yonkers,NY
Summary
I consider myself highly driven and successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in any competitive environment , very hardworking with excellent customer service, multitasking and time management abilities. Devoted to giving everything in my power to reach the results needed.
Overview
10
10
years of professional experience
Work History
General Manager
CEE FOOD CORP BRAVO SUPERMARKET
Brooklyn, NY
03.2023 - Current
- Implemented campaigns and promotions to help with developing goods and services.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, setting priorities and goals.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Developed service and sales strategies to improve retention and revenue.
- Assisted in developing marketing strategies and campaigns for new products or services.
- Prepared monthly financial statements for review by senior management team members.
- Defined and understood team member responsibilities to enhance group efficiency and performance.
- Implemented business processes to streamline daily operations and increase efficiency.
Store Manager
Compare Supermarket
The Bronx, NY
07.2016 - 08.2017
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Analyzed financial data to identify areas of improvement.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Assessed operational efficiency of the store's departments.
- Managed daily banking activities such as deposits and withdrawals.
- Identified opportunities for cost savings through waste reduction initiatives.
- Prepared monthly reports on sales figures, expenses, profits.
- Developed relationships with suppliers to negotiate better prices.
- Updated POS system with new products and promotional offers.
- Planned special promotions or discounts based on market trends.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Updated and maintained store signage and displays.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Delegated work to staff, setting priorities and goals.
Front Manager
Pioneer Supermarket
Brooklyn, NY
11.2014 - 07.2016
- Ensured customer satisfaction by responding to inquiries and resolving complaints promptly.
- Supervised cashiers and provided training on proper cash handling procedures.
- Assisted in the hiring process by interviewing potential candidates for open positions.
- Scheduled staff shifts based on peak business times.
- Provided feedback to management regarding employee performance issues or suggestions for improvement.
- Responded quickly to customer inquiries about products or services offered at the store.
- Maintained accurate records of all transactions including sales, returns, exchanges.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Managed customer complaints and rectified issues to complete satisfaction.
- Managed opening and closing procedures by reconciling sales records and cash transactions with UpFront Software.
- Responded to and resolved guest issues or complaints.
- Welcomed large volume of guests and improved overall customer service.
- Organized and updated schedules to optimize coverage for expected customer demands.
Cashier
Compare Supermarket
The Bronx, NY
07.2014 - 10.2014
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions and offered product advice.
Education
Tax Preparer - IRS Certificate tax preparer
LIBERTY TAX
Brooklyn, NY12-2021
Bachelor of Accountancy - Business Administration
Universidad Tecnologica De Santiago - UTESA
Santiago, Dominican Republic07-2014
High School Diploma -
Instituto Evangelico
Santiago, Dominican Republic06-2007
Skills
- Loss Prevention
- Distribution Management
- Customer Relationship Management
- Business Development
- Staff Supervision
- Service Quality Improvement
- Quality Management
- Advertising and Marketing
- Business Administration
- Sales
- Account Management
- Expense Control
- Team Player
- Customer Relations
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
General Manager
CEE FOOD CORP BRAVO SUPERMARKET
03.2023 - Current
Store Manager
Compare Supermarket
07.2016 - 08.2017
Front Manager
Pioneer Supermarket
11.2014 - 07.2016
Cashier
Compare Supermarket
07.2014 - 10.2014
Tax Preparer - IRS Certificate tax preparer
LIBERTY TAX
Bachelor of Accountancy - Business Administration
Universidad Tecnologica De Santiago - UTESA
High School Diploma -
Instituto Evangelico
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